Worst experience I have ever had with any business.
My brand new lawnmower breaks... So I contact Toro and they tell me to get in touch with an authorized service center... Being that this business was the closest to my house, I brought my lawnmower here. I mean it was just replacing a measly spring and pull cord, what could possibly go wrong??
I bring it there... The owner is working, tells me he isn't sure if it is covered under warranty, I say, okay fix it any ways. Fast forward 5 days, owner calls me and says ""Mower is ready, bill is 42 plus tax"" I reply ""okay""... After hanging up I call Toro directly and ask them about the situation. They ask for serial number and the date of purchase as indicated on my receipt... Customer service rep says ""This is a warranted item so long as it doesn't show sign of neglect""... I call back Highway 9 and tell them what I have heard (leaving out the signs of neglect comment) and he replies ""Oh, well I spoke with them and they say this is normal wear and tear and they don't replace this stuff"" We go back and forth and he realizes he is caught in a lie when I accuse him of double billing says he will call me back... 5 minutes later he calls back and says ""I spoke with Justin, the local Toro dealer and he says that you have to pay, but I will just give it to you for free""... ""Fine by me I reply""... thinking I just totally did catch him double billing!!!
So I get to the store to get my mower and as I am pushing it out the owner starts to talk trash to me, calling me a young punk (I am 30 with a baby face), and that I don't know anything and this that and the other... As I am getting outside it gets very vulgar and aggressive. I turn around he completly lays into me telling me how he has owned 14 businesses and all kinds of other useless information... I become upset and defend myself and tell him how I feel about his operation. This upsets him and he tried to physically fight me... yes... he tried to fight me... He ran at me to shove me and I jumped out of the way... At this point I was unsure what to do, but I had my wife with me and she was scared so I said ""if you are going to fight me over a lawnmower lets do it, but you are doing this in front of a Fed-Ex delivery man and my wife, and I will not only embarrass you, I will have you arrested"" He went back inside and ran back out, not sure why, I have my suspicions, but I will keep that to my self... I left without further incident...5 minutes later he called to yell at me some more and give me a phone number to a toro dealer... I told him I could careless for the phone number that I spoke with corporate and they have the final say.
COMPLETE JERK!!
more