If you are not used to paying 100 bucks for a simple hair cut and if you do not like finding charges on your bill for services that you did not agree to or did not ask for then this is not the place for you. If you think that it is tacky for a salon to request your credit card number upon booking your appointment (2 weeks in advance) only to be pushed back (twice, once the day before and once the day of), and then promised you would definitely be out by a certain time and then are actually out a full hour later than promised, (and almost THREE hours after you arrive) then you won't like this place. My appointment actually began an hour and a half after it was originally scheduled.
The owner claims several times in response to negative reviews that she is ""not a magician"". I find that response extremely condescending and rude. Having worked in a similar industry, I would never, ever have said that to one of my clients if they were unhappy with the service I provided them, even if I disagreed with them. I would never have called them a liar (essentially) if they said that they did not agree to buy something I sold them. I would simply take it off the bill, no questions asked. I wouldn't say I would take off a portion of it- I would remove it completely. I also see that I am not the only person who has had this experience. If you are going to charge what you charge at this salon maybe people have a right to expect magic. I don't blame them. This is not LA or NYC or London, so to pay these prices for hair is unexpected in Orlando. People only want an experience that matches those prices. I suggest if you go, know what you are walking into. Ask all the prices for all services UP FRONT before you agree to anything and if they seem like they are doing something extra to you- it isn't just because they are being nice- you are paying for it!! I'm not going to talk about the quality of the cut because it is a matter of taste preference. Was it what I wanted or expected? No. Is it a bad cut? No. Is it amazing? No. I think if I had a different experience in terms of customer service I would be going back, but because of my experience I will never go back and I will never recommend them to anyone I know. Which is unfortunate because I referred about 35 people to my former stylist.
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