I had been a client at Spa Uptown for many years until I moved from Pgh. I've since moved back and resumed going to Spa Uptown. It has drastically changed. It was once a very vibrant place. As soon as I walked in, I could feel the difference; it is no longer vibrant...it now has the feeling of desperation. All of the products for sale have now been replaced by homemade jewelry and expensive ""artwork,"" and the display cases are empty. Going back to the work area to have my hair done, I noticed that the salon is filthy. While getting shampooed, I noticed that the sink areas have caked on product. At the operator's station, I noticed that the walls apparently had something hanging, which have been removed and the nails are still in place. However, the expensive ""artwork"" has been placed randomly on the walls. which are in desperate need of painting. I then noticed the wheels of the chairs have so much hair around them that I wondered how the wheels could move at all. To top off the appt, I took in a picture of how I wanted my hair cut. I asked Jack if he could duplicate the cut, which he assured me that he could. My hair looks nothing at all like the picture. I questioned the ""stylist"", Jack, and his response was no response and was about to put scissors to hair and I stopped him, as he cut my hair so short that I wanted to cut my losses (no pun intended) and just get out of there. I had never gone to Jack before, but was convinced by the person making my appt that he was the best (she lied!). I will never go back and would highly recommend that no one go there. It's a shame, as it was once had a sterling reputation and it was quite a pleasure to go there. I wonder what happened, as it is nothing that it once was.
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