This place is ABSOLUTELY horrible. The service is terrible and all the stylists here are not only bad at what they do but extremely incompetent.
I've been layering my hair since I was 12 with several stylists in California. As I recall, the typical way a stylist would layer one's hair (especially when one's hair is very long) is by sectioning off parts of the hair with clips so that they can cut the hair neatly and with detail. With hair as long as mine, it usually takes half an hour to cut my hair.
Normally, I would never get my hair at Mastercuts but decided on a whim that I would give the shop a chance. Boy was I wrong. My hair was completely butchered. The stylist there only took 10-12 minutes max on my hair and cut my very long hair by taking strands of hair on a whim to cut. Every minute, she had automated ""oh isn't that cute"" comments, that of which I was polite and nodded so as not to hurt her feelings.
After I was done, I was pretty much traumatized. Ten minutes later, when looking into a mirror, I realized that one side of my hair was layered and the other side completely NOT layered. By this time, Mastercuts had closed. It gets worst...
I call the manager the next day who was nice to me. Her name is ABBY. She said they would take a look at my hair and see if they could give me a discount. I explicitly told her that I would not want someone else fixing my hair since I didn't want it butchered even more. She said to just go ahead and come see her in the store and that she could see what she could do. After my long day of work, I take an hour long ride on the light rail to Mastercuts only to be met by extremely rude and EXTREMELY UNHELPFUL stylists.
The stylist didn't even let me see Abby and claimed that my hair was even. She then proceeded to part my hair in a way I NEVER part it (in a strange zigzag fashion) and claimed that it was even. She then said that she would even out the layers for me (THUS, PROVING THAT MY HAIR WAS UNEVEN). I refused and said I wanted a discount. She began being very rude with me. Honestly, I think this Mastercuts is PREJUDICED because a customer in the store saw me a little later in the mall and told me the stylists were talking nastily about me and making derogatory comments. Unprofessional--not to mention that no one should be supporting a prejudiced shop!
I had to leave the store furious and outraged that no one was providing me with the help I deserved. It was clear my hair was uneven and they were just trying to cover their asses.
I highly discourage anyone from coming to Mastercuts Mall of America. The woman who had cut my hair the first time mentioned that the store had been very slow and low in numbers lately. No wonder--they butcher peoples' haircuts and are TERRIBLY RUDE.
Pros: nothing
Cons: They absolutely butchered my hair and were unhelpful
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