I have heard horror stories about Pit Row in the past and have had my own issues from years ago. I recently got a Aquacraft Nitro Boat to play with. I went and purchased some field supplies in late May and had a great experience. This was on a week day at lunch. Well that all changed today. On Thursday I called and needed a part, I was told the part wasn't in stock but bring the boat and we'll figure something out. I didn't have time to order the parts. On Saturday I walked in with my boat and two young men were working the counter. On was working on a boat the other was working on an 1/8 scale buggy. They asked for a minute to clear the counter and I said take your time. I walked over and grabbed a $20.00 item off the shelf and by the time I got back to the counter they had cleared it, so I set my boat and the item I intended on purchasing on the counter. I explained that I needed a drain plug for the boat and the one kid said we don't have them in stock. I told him that I had called and was told to bring the boat in and that they would figure something out. He then said smugly ""What do you want me to do?"" I explained again that I had been told to come in and they would figure some thing out. He again replied smugly ""What do you want me to do?"". At that point I realized that he had no intention of helping me so I said nothing nothing at all. I then pick my boat up leaving the item I needed to purchase on the counter. As I reached the door I heard in a very very smug way ""Have a nice day"". I sat in my truck and called home for my wife to find me the address of HobbytownUSA. As we were talking I noticed on the door ""BEST SERVICE IN TOWN"". I though to myself if the owner only knew. I then drove to Hobbytown to purchase the items I needed. While they didn't have the part I needed they offered me excellent service with a smile and gave me a few ideas to help me fix my problem. I intend on calling the owner about the service I received. Worst part is I live in Independence KY and will drive past them in the future to get product from Hobbytown. It's sad to see in this economy poor customer service like I received today.
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