I ordered what I considered quite expensive shades for five windows. I checked the shades to be sure they worked as they should. They didn't pull up completely out of sight as they should have. The installer said that if I 'pulled harder' they would go up and stay. I convinced him that I shouldn't have to 'pull harder' to make them work. He adjusted them ( it took him only a couple of minutes) and they did work better. When I found out that the shade for the door hadn't been ordered, I prompty ordered it. It was installed at a different time by the same installer/salesperson/(owner?). I didnt' check this one and I didn't use it for a long, long time. Then, alas, I dropped the shade only to find that it was about three inches short! It didn't/doesn't cover the window! I have tried to call and have left messages - they don't seem to ever answer the phone - and I did get one return call at a time when I couldn't answer the phone. I ordered a shade that I wanted to 'disappear' most of the time and I knew that I would seldom use it. Unfortunately, I ordered another group of shades before I knew that one didn't fit from the first order. Now I feel really stupid because I have spent a lot of money at a company that I'm sorry I every called! And, yes, in the meantime, I referred somebody else who bought a large order from them! No that's really dumb!