I went to Incontro restaurant based on some good reviews of the place from family members and general buzz around the area. I just found that this place leaves you scratching your head. The converted mill atmosphere and large bar were fantastic, but manditory valet parking was quite a shock. ""Aren't we in Franklin?"" I thought. To add to that frustration, the place was very noisy, even in the tiny dining room area - obviously the bar was a big draw for this place. The food was good, though service was painfully slow. They have an elevator for wait staff because the kitchen is on the first floor, but the dining room is on the second floor. Hmmm. As the night dragged on and our waitress seemed to lose energy, we made the mistake of ordering dessert. This prolonged our night another 45 minutes or so, as someone ""lost"" our order. Supposedly a manager was consulted, but we could not be sure until we saw the bill, and were sure no manager did, because no manager with any sense would leave unhappy customers without even taking off so much as a coffee... Boo! Not only did I leave a tiny tip for the waitress, but even the valet got nothing. I go with the other reviewer here - people are too snobby!
Pros: Ambiance - in the bar area
Cons: service, layout, staff attitude
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