I bought an air conditioner from this company that from the moment I took it out of the box did not work properly. If you purchase a product from them and you receive the product broken you will experience multiple phone calls to their savvy phone operators who will make you wait, transfer you and then when you finally do speak to someone they will say "yes, they will satisfy your request, but the manager has to call you back to complete the transaction." A call back will never occur - so you will repeat the previous sentence many times. If you rant and rage properly you will get a manager on the phone who will be as nice as can be. He will tell you that somebody will call you back to pick up your item in a couple of days. So, you will wait and wait......................until you call back in a rage once again. I still do not have the item picked up as I write this despite over twenty attempts to converse with them. Often I get transferred into air. Right now I suspect I'll end up with a broken product to throw out and I would have spent money for naught. I will never buy any large item over the internet again. Just think what a hassle it will be for you if the product is broken..........................especially if you buy anything from this company!
Pros: You can buy the product easily
Cons: You can not return anything easily, customer service is an oxymoron.
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