Good: I liked how professional Dennis was and felt confident with him doing the job. He quickly assessed the job, told me what it would cost to upgrade everything to code as the heater was 15 years old.. Bad: I didn't like the sticker shock as I was quoted $909 over the phone and was told that it may differ because of upgrades needed to be done so that it was all up to code. Which I totally understand but, the difference was $800 dollars - really wasn't prepared for that. I could have changed my mind and did some more and I could have saved money I know but this is what they do - and I wanted it done right.. Improvements: I feel they should be a bit more realistic with the "difference" in price when they give you the quote over the phone. Or maybe they should have someone come out first to give you a quote before you say yes to the installation.. Other: Dennis was awesome and represents the company very well..
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