I planned my fiance's surprise birthday party (2/28/09) at Yang Chow. We expected 45 guests to attend. Reservations were for 8pm. If not enough guests showed up to fill 4 tables at 8pm, they were going to take the tables away after 8:15.
At 8pm none of our 4 tables were ready. At 8:30 one table was ready. When asked what they planned to do about our hungry unseated guests, they said very rudely they had no control over the other party who was occupying our space. All we could do was wait until they were done. Despite the fact I had called two weeks in advance to create a pre-set menu and reserve the space, our tables had not been reserved.
Finally, at 9pm we had three tables. The fourth table meant for the rest of our guests was in the other room. Instead of 45 guests, we now had 35 because the rest were not able to wait.
To be compensated for our time and incovenience we asked for a discount on our meal. They only agreed to a 20% discount after we told them we were going to leave to another restaurant (at this point the lady manager told her supervisor in Cantonese--not realizing my mom understands and speaks Cantonese fluently-- that if we wanted to leave then we should leave). The supervisor asked us to stay, however, did not apologize for the poor service nor attitude of his manager.
During the meal we had to ask multiple times for ice and our water was never re-filled.
After when it was time to pay for the meal, the discount was not given to us. We had to ask them to take 20% off as agreed. Finally they printed a new receipt with the discount
While the food was good, the HORRIBLE SERVICE left a bitter taste in our mouths.
Pros: Good Slippery Shrimp
Cons: Rude Staff
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