User Friendly Computing

Claim
marker

505 River Street (at Across the street from Gateway Plaza (Cost Plus, Officemax, Ross) on the way to downtown Santa Cruz)
Santa Cruz, CA 95060

marker
(831) 423-9653
Incorrect info? Correct your listing
Photos
User Friendly Computing - Santa Cruz, CA
User Friendly Computing - Santa Cruz, CA
User Friendly Computing - Santa Cruz, CA
User Friendly Computing - Santa Cruz, CA
User Friendly Computing - Santa Cruz, CA
User Friendly Computing - Santa Cruz, CA
User Friendly Computing - Santa Cruz, CA
User Friendly Computing - Santa Cruz, CA
User Friendly Computing - Santa Cruz, CA
User Friendly Computing - Santa Cruz, CA
User Friendly Computing - Santa Cruz, CA
User Friendly Computing - Santa Cruz, CA
User Friendly Computing - Santa Cruz, CA
User Friendly Computing - Santa Cruz, CA
User Friendly Computing - Santa Cruz, CA
User Friendly Computing - Santa Cruz, CA
User Friendly Computing - Santa Cruz, CA
Reviews
( 20 )
( 7 )
( 1 )
( 0 )
( 6 )

Best

Quick turn around, fair pricing, friendly techs. Used for lap tops (2), an all-in-one and a desk top.

Worst

This is a long story essentially spent a significant amount of money replacing a motherboard in a laptop - turn around time on that repair was ok ~ 18 days. Pros: Local to Sa...

Highly Recommended! 3/6/2011

My husband and I first heard about User Friendly from a couple of our friends (one of whom has a local business) after we'd gotten to talking about how disappointed we'd been with our recent computer service experience with another company. more

Highly Recommended! 3/6/2011

My husband and I first heard about User Friendly from a couple of our friends (one of whom has a local business) after we'd gotten to talking about how disappointed we'd been with our recent computer service experience with another company. more

Best Computer Repairs in Town! 3/3/2011

I had my computer back to me the following day! I came in expected the worst, and they made me feel good about getting my computer taken care of. The location was really convenient (they're a few blocks off the River Street exit, coming from Scotts Valley where I live). The best part is, everyone was really nice. I was in panic mode when I went in, and left feeling really good after everything was repaired. Would definitely go back again. Also, Pam was really nice during the check in. She's so sweet! more

Best Computer Repairs in Town! 3/3/2011

I had my computer back to me the following day! I came in expected the worst, and they made me feel good about getting my computer taken care of. more

Great service, reasonable prices 2/11/2011

Was quoted a resonable price to have a pretty nasty virus removed. I was able to get my computer back the next day, and they charged for the time that they initially quoted. The staff was really nice, and they called twice to let me know how things were going. Very easy going experience. more

Great service, reasonable prices 2/11/2011

Was quoted a resonable price to have a pretty nasty virus removed. I was able to get my computer back the next day, and they charged for the time that they initially quoted. The staff was really nice, and they called twice to let me know how things were going. Very easy going experience. more

Worst Customer Service Experience 6/4/2010

This is a long story essentially spent a significant amount of money replacing a motherboard in a laptop - turn around time on that repair was ok ~ 18 days. Pros: Local to Santa Crua Cons: Inefficient, Costly, Slow, Lacking in basic reapair validati more

Worst Customer Service Experience 6/4/2010

This is a long story essentially spent a significant amount of money replacing a motherboard in a laptop - turn around time on that repair was ok ~ 18 days. Did not have a chance to use the repaired machine for ~ 2 months - ran it for 3 hours and the motherboard burnt out again. Returned it immediately - was told they would see what they could do but it was only warrantied for 30 days. Waited 8 weeks - made multiple phone calls finally got a reply - they would do nothing. I asked what the initial burn in period for the repair had been - they did not know. I even volunteered to pay for a new motherboard if they would cover the labor - that had to be escalated to the owner. I will never do business with this vendor again and suggest caution and immediate verification of all work done by this shop. Pros: Local to Santa Crua Cons: Inefficient, Costly, Slow, Lacking in basic reapair validati more

My nephew does a better job 10/14/2009

I think the title is self descriptive. They are overpriced and so completely technologically retarded that I cannot but amaze myself at their ratings. Of course seeing how little work they do in the shop it would not amaze me that they themselves wrote the reviews. Pros: will never have to see them again Cons: can i not pay them? more

My nephew does a better job 10/14/2009

I think the title is self descriptive. They are overpriced and so completely technologically retarded that I cannot but amaze myself at their ratings. Of course seeing how little work they do in the shop it would not amaze me that they themselves wrote the reviews. Pros: will never have to see them again Cons: can i not pay them? more

what a relief 6/15/2009

I voted for User-Friendly computing in the "Best of Santa Cruz" issue of the city paper, and here's why: this is the only place that has fixed my computer right the first time-- and fast! Pros: problem fixed a-okay! more

what a relief 6/15/2009

I voted for User-Friendly computing in the ""Best of Santa Cruz"" issue of the city paper, and here's why: this is the only place that has fixed my computer right the first time-- and fast! Pros: problem fixed a-okay! more

The Best in Santa Cruz! 1/9/2009

I had a quick fix by someone who I thought was a computer expert from Craigslist, but after my problem worsened, I knew I had been robbed!\r \r I got my computer fixed by the next day, and Kevin the technician was more than helpful when I called a week later with a pretty simple question. He didn't talk down to me like some other people had done. Don't waste your time with anyone else. The best in Santa Cruz!! more

Another Reason to Love Santa Cruz! 5/14/2008

Here's another reason why I love living Santa Cruz. I first discovered these guys when I moved to Santa Cruz 5 years ago. I called a bunch of different places (most of who didn't answer their phone). Not only did they pick up the phone (no voicemail), but it turned out they were the only ones in town who said they could fix the broken DC jack on my laptop instead of telling me that I needed to buy a new motherboard.\r \r So let me tell you about these guys. I've been using them ever since I first moved here. This is a locally-run business, andthey has always gone the extra mile for me. I like that they're friendly, helpful, and they do little extras like cleaning up my computer and making sure everything is updated before I get it back. The owner (Peter?) is there a lot, and I think that makes a big difference. \r \r Even though the shop is a little quirky, they have always done right by me, and the staff has is very courteous and attentive. Kudos to a local business that cares fo more

Another reason to love Santa Cruz! 5/14/2008

Here's another reason why I love living Santa Cruz. I first discovered these guys when I moved to Santa Cruz 5 years ago. I called a bunch of different places (most of who didn't answer their phone). Not only did they pick up the phone (no voicemail), but it turned out they were the only ones in town who said they could fix the broken DC jack on my laptop instead of telling me that I needed to buy a new motherboard.\r \r So let me tell you about these guys. I've been using them ever since I first moved here. This is a locally-run business, andthey has always gone the extra mile for me. I like that they're friendly, helpful, and they do little extras like cleaning up my computer and making sure everything is updated before I get it back. The owner (Peter?) is there a lot, and I think that makes a big difference. \r \r Even though the shop is a little quirky, they have always done right by me, and the staff has is very courteous and attentive. Kudos to a local business that cares for their customers! Pros: Very helpful, courteous and attentive. Service is Prompt, reliable, and HONEST. Pride of local ownership really shines through! Cons: The shop is a little quirky and techie... but about what you'd expect from a bunch of computer guys. more

Great Service and knowlegable staff! 1/17/2008

After taking my Dell to someone else who couldn't fix it, I brought it to User-Friendly Computing. Their technician was able to diagnose and repair it the next day. I have never received such prompt, courteous, and professional service. User-Friendly gets an A+! I would not hesitate to recommend them to anyone that I know. more

The Best of Santa Cruz 1/17/2008

I have lived in Santa Cruz all my life, and I cannot recall ever receiving such prompt, assured, professional and prompt business service. It is without hestiation that I would recommend these guys to every person / business I know. more

Awesome Customer Service 1/17/2008

User-Friendly came highly recommended to us, and they have lived up to their reputation. They have been our exclusive I.T. support company for years, and we recommend them to all our friends and business associates. They've taken care of everything from setting up and maintaining our network to helping out our brokers with their laptops. We know that they genuinely care about our business, and that makes all the difference. Their quick action and immediate service is most refreshing in an industry that is so often horrendous on tech support. more

Excellent Customer Service! 1/15/2008

We've been using User-Friendly Computing since we started our business started over 12 years ago. We owe the tremendous sucess that we enjoy today in large part to the consistently excellent customer service and high-level I.T. support that we've received from Peter and his staff trough the years. Bravo! Pros: Sharp, Dependable, Reliable Cons: Sometimes too busy more

Excellent Customer Service! 1/15/2008

We've been using User-Friendly Computing since we started our business started over 12 years ago. We owe the tremendous sucess that we enjoy today in large part to the consistently excellent customer service and high-level I.T. support that we've received from Peter and his staff trough the years. Bravo! Pros: Sharp, Dependable, Reliable Cons: Sometimes too busy more
< Previous 1 2 Next >
Summer SALE!!!:
15% OFF all yearly plans
Use year15 at checkout. Expires 1/1/2021

With experience in all major operating systems, network environments, and computer hardware, we guide you towards efficient use of your resources, avoiding pitfalls and identifying new technology to enhance your  productivity and computing experience.

Small Enough to Know You... Big Enough to Serve You.

Owner Message
  • Locally owned and based in Santa Cruz, California, we provide on-site computer service throughout all of Santa Cruz and Monterey County, including Watsonville, Scotts Valley, Aptos, Capitola, Felton, Salinas, Los Gatos, and Carmel. 

    We pride ourselves on the customer loyalty we have earned through years of high-quality personal service.

    .

    • Data Recovery

    • Desktops

    • Laptops

    • Maintenance

    • Networking

    • New

    • Pcs

    • Repairs

    • Residential Services

    • Sales

    • Technical Support

    • Troubleshooting

    • Virus Removal

Additional information
  • Hours: Mon-Fri 8am-6pm ; Sat 10am-4pm ; Appointments Available ; 24 Hour Emergency Service Available
  • Payments: Master Card, Visa, American Express, Discover
badge