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Worst Customer Service Experience - Review by citysearch c | User Friendly Computing

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Worst Customer Service Experience 6/4/2010

This is a long story essentially spent a significant amount of money replacing a motherboard in a laptop - turn around time on that repair was ok ~ 18 days. Did not have a chance to use the repaired machine for ~ 2 months - ran it for 3 hours and the motherboard burnt out again. Returned it immediately - was told they would see what they could do but it was only warrantied for 30 days. Waited 8 weeks - made multiple phone calls finally got a reply - they would do nothing. I asked what the initial burn in period for the repair had been - they did not know. I even volunteered to pay for a new motherboard if they would cover the labor - that had to be escalated to the owner. I will never do business with this vendor again and suggest caution and immediate verification of all work done by this shop. Pros: Local to Santa Crua Cons: Inefficient, Costly, Slow, Lacking in basic reapair validati more
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