Tvmax

if your in a complex that only offers TVMAX and you hate it,,call me!! I can get you At&t U-verse,,Jack 713-213-2076 Pros: getting U-verse Cons: not calling me and keeping Tvmax more

Wow. Where to begin? This company is just terrible. My condo association just switched from Comcast to TvMax on October 1st. Since that date, I have not had a single day of continuous, functional cable and/or internet. I've had several cable or internet service calls (because of my service just turning off willy-nilly) which required me to take off work and wait for them. I could complain all day about my experience with this company, but I'm not going to. To say their equipment is sub-par would be a compliment. To say their employees are helpful or polite would be a lie. Because we were forced into switching to TvMax, I thought that they were my only cable/internet option. Luckily, last week someone told me that U-Verse runs through the phone lines and I just had AT&T install new service today. I'm nothing short of thrilled and all I have to say now is Hey! TvMax customers! Go check the U-Verse website for service areas, and good luck. Pros: Nothing. Absolutely nothing. Cons: Rude service, poor equipment, excessive # of service calls.. more

I used to have Directv and when I moved to my current apartment, I was told that the apartment complex has a contract with Tvmax. I had NEVER heard of them...and probably for a reason. I'm not even going to write a book on how long it took me to have my cable installed correctly but like others are saying, the picture is scratchy and I have a HDTV. I can turn on my TV at any given time and all the channels will be blurred out thus inaccessible and I will have to unplug my box and plug it back in to reboot the box. If I didn't know that these channels were blurred out and I had some programs scheduled, then my programs will not record. What kind of service is this???? The customer service people are ""rudely"" nice...that's the best way to put it. I'm not even going to continue writing this because it raises my heart rate. The worst thing is that I cannot switch to Directv because I can't get any signal. I am so sad because I have certain shows that I would love to record. It just makes me realize that I can live without certain shows. TVMAX doesn't deserve a star, their service is worse than horrible. Pros: NOTHING Cons: Where do I begin???? more

Our apartment signed an exclusive deal with TV Max so we couldn't find another provider, and I wonder what kind of lucrative incentive they gave to apartment complex in order to get their business. It is certainly not the quality of their service. Cons: See below more

If I could not give them a star, I would! Cons: Too many to list more

Just got rid of what has to be the worst cable service in town--TVMax. Over the years, I have also had Roadrunner and Comcast. TVMax is hands down the worst excuse for cable television that I have ever experienced. For 6 months I endured poor signal quality, practically non-existent repair service and an outsourced customer service department somewhere in Illinois. Signal loss and pixallation were standard operating procedure for this company. I had two televisions hooked up. When the installer split the signal for the bedroom set, the signal deteriorated even further. At times, the bedroom set couldn't even get all of the channels. Whenever I would schedule a repair technician to come out between 12 and 5, they consistently showed up after 8:00 p.m. What is that all about? You sit around and wait all afternoon and they show up after eight o'clock. One Sunday afternoon, our service went out at 4:00 p.m. When I called, I was told that an outage could not be declared until 3 people reported it. Within an hour though, TVMax declared an outage and told me every hour when I called for a status that their ""repairman are working on the problem and should have it fixed shortly."" What a crock! That was a bald-faced lie. The service was not back up until 8:30 a.m. on Monday morning. Far be it for TVMax to pay repair people to work on Sundays. TVMax is all about the bottom line as they are nothing more than a cable reseller. Their primary clients are low-income apartment dwellers who subscribe to some basic package. When they lose their service, they endure the inconvenience. What a total rip-off attitude this company has. That's why I am now watching TV with AT&T's U-Verse. Not one pixallation or loss of signal in 24 hours and I don't anticipate any. Someone needs to file a class-action law suit against TVMax for fraud. Pros: Absolutely None Cons: Lousy signal, No 24/7 Repairs and Crappy Customer Service more

The only reason we signed up with TV max is (a) they have a contract with our apartments excluding other cable companies, and (b) they were able to come out and connect service before AT&T U-verse. AT&T is running almost 2 months behind on installations (no kidding) and told us it'd be 7 weeks before they could come out and setup internet/TV for us. So of course we called TV Max, our only other alternative. The setup went fine, the installer showed up on time and left. From day 1, our internet has been sporadic. It drops out at least 3 times a day for various periods of time. Tonight, it died again for a much longer period of time (more than 45 minutes), so my fiance called up their customer service. After explaining the problem, they had us powercycle the modem a few more times, and it started working again. We had tried that before calling them, so I dont think that was the problem - I think they managed to fix whatever outage they had inbetween reboots. Anyway, we ask them to schedule someone to come out and look at the installation to make sure things were ok because we've only had service for 4-5 days and we're having daily internet dropouts. They transfer us to a ""level 2"" tech to discuss the issues. I kid you not, the tech told her all of the following during their call: (a) why did they even transfer you to me? Your internet is up now, right, so problem solved! (b) [when she told him she needed reliable internet for schoolwork]: ""well it sounds like you need a backup plan like a wireless hotspot at a cafe or something like that, you should plan for these outages because they can and do happen anytime. (sounds like they're really confident in their product! they recommend going out and buying backup internet for their internet service, because they expect it to go down). The only reason TVMax exists is because apartment complex managers got greedy and saw a nice profit margin in exchange for signing a long term (20-25 year) exclusive contract with TVMax. So Comcast, Time Warner, etc cannot offer service in the complexes TVMax signed up - and TVMax knows this, so they could care less about providing reliable quality service. After all, where else are you going to go? They have an exclusive contract. The TV service is not that stellar either. Their tv guide channel has noise/interference. We've seen pixellation/blockiness on various channels pretty regularly. Sometimes the sound just drops out but the picture keeps working. Oh, and unlike Time Warner/Comcast, you MUST buy a cable box for EVERY tv connection, even for basic cable. That's right - even if you want to hook up a tv in the kitchen for basic cable channels, you've got to buy a cable box for $4-8/month extra, because they encrypt everything. I didn't cancel my AT&T u-Verse installation yet. I'm glad I didn't. Sure, I'll have to wait another month for them to come out and install their service, but at least it'll work reliably. Pros: None so far Cons: Unreliable tv and internet, horrible customer service more

I?d like to take a moment telling you just how much your cable service at TV Max s*cks. Yes, s*cks like piglets on a sow?s teat. Since installing the new digital cable box as part of the Congressional mandate (not only has the government screwed up the economy, but now they have meddled with our cable as well. Thanks W.), my family and I can now look forward to an enjoyable evening watching our favorite programs in high-quality pixilated little boxes while listening to the show?s characters stutter like hiccupping drunks. And to think I'm paying $60 a month for such great service that utilizes a box hardly compatible with TiVo. It would seem logical to find a new provider, which I would very much like to do; however, our apartment complex can only offer (sigh) TV Max. How convenient. Just so you know I am no idiot, deftly avoiding hot beverages at fast-food drive throughs, and making toast in the shower. Which is to say I have already run the gambit of troubleshooting steps issued by the company or from internet message boards, and my TV is a fairly new HD flat-screen, definitely compatible with the digital quality of entertainment I seem to be missing out on? Please do not respond to me with a list of, ""did you try this, and did you try that,"" as I a libel to do something rash in response. Don?t say I didn?t warn you. If you care at all about your customers at all, then please take my complaint seriously. I realize I am just another account number for your drones in sector 7G to shake a stick at every thirty days, and there is little else available at my disposal to exact any meaningful retribution against TV Max, save sharing my cynical views concerning your company and it's pitiful product. You have my contact information, and know where I can be found. I will be waiting outside on the street, hoping you will take some sort of action to fix my issue. If you cannot then it really makes no sense for me to continue paying for TV I am unable to watch, and as such you are most welcome to retrieve all your equipment post haste. However, I cannot guarantee that it will not be urinated on? several times. Thank you for your feigned concern, and any resulting form letters/emails. - Another Happy TV Max Customer (with a full bladder) Cons: Service/Quality/Product more

I made an online appointment with them for Tuesday to install cable, some time in the morning between 8 and 12. Nobody ever came and nobody called to say why. I have never heard from them. Guess what everyone says is true. They need some law suits to make them wake up. Lots of little law suits in small claims court. Pros: Wouldn't know. Cons: Non-existent service. more

The fact that I was forced to use this AWFUL company just p*sses me off even more!!! The channel guide is always wrong, the time is always wrong, you're paying a ridiculously high rate for b*llshit, and customer service is the worst! Thank GOD I am now able to switch to AT&T U-Verse - witch offers a superior product. DO NOT SETTLE for TVMAX!!! Call around, call AT&T, anyone....or you will be as angry as every other customer!!! more

Seriously the worse company i have ever worked with. The value your getting on there cable/internet service is one where you feel your getting bent over cause of the whole zoned service Houston has. There customer service is, well it's just not there. It took months of trying to get my picture with out lines in it till i just gave up all together. Internet would go down for days or just constantly disconnect. One month i was told they ran out of there allocated bandwidth and will be back up a few days later. This doesn't fly when I partially work at home. Pros: absolutly none Cons: High price while your friends are paying the same for better service/ Low selections/ Bad service/ DVR, HD, if your lucky. more

I had to make an account on CitySearch to say just how horrible this company is. I currently live in Sugar Land, but I am having to move to a different complex because i did not research the internet company. I work from home every now and then and for TV MAX that is a problem. Every time i am trying to work from home they shut off my internet for high bandwidth usage even though it is not even remotely intensive on the connection. They think that if you use any of their upload you are downloading items illegally and will charge you $25 bucks to turn your service back on. Now they have also shut my service off for downloading demo's off of my xbox 360. Apparently you cant use the internet that you pay for. Awesome. Good call! Pfft. more

I moved to Camden at Vanderbilt and was informed TV Max was the only TV cable service allowed in the complex. Right after I moved in, TV Max upgraded to ""XD digital"". I lost service while the upgrade was occurring, (3days) and was told I would not receive any credit for the lost of service. I was told by the CSR, Josie, the upgrade would increase my bill by $77.00 per month and I had no choice but to upgrade. Doesn't take a rocket scientist in the age of computers and the state of the economy........I stopped their service that day and returned their equipment . Two days later , received a phone call that I owed them 115.00 for not returning their equipment. I called and talked with another CSR, Alex, explaining I had returned the equipment. I should have saved my breath. He was NOT buying any of it, even when I told him I had a receipt for returning the equipment. Since I had to leave a credit card on file when I initated service, I was charged for the equipment. In the end, I made three trips to the Westoffice address to get it straightened out, I don't have cable service , I lost the 67.00 first month fees I had to pay when I got the connection, but I am saving over 200 dollars a month. Cons: Read my rating more

My cable went out after Ike. It was still out 1.5 months later (no kidding). They tried to fix it at first--sort of--then they stopped bothering. I rescheduled service appointments half a dozen times, even to the point of getting the dispatcher involved and a CSR calling me at work. And still, no one showed up. My last call was to say that if they didn't come to fix it, I'd cancel, and I told the woman to put it in the ticket. Still nothing. So I canceled. I had been told that I'd be credited for the time I had no service. When I called to cancel, I was told that they only give the credit after it's been repaired. I said, ""Let me get this straight--you'll only credit me after it's repaired, but you won't come out to repair it? So I just keep paying and paying for a service you never provide?"" She said, ""Yes, that's right."" If it were worth it, I'd take legal action against this so-called company. They had no HD service, and their digital menu hardly ever worked, but they just flat would not come to fix it when it failed. No one at the company was willing to take ownership of the problem, despite 1.5 months of no service. I truly believe these people want to go out of business. I hope they do, and I hope they go down in flames. Pros: No weather outages, good hold music Cons: Everything else more

I do not have a TV, so I depend on internet for news, entertainment, etc. I have called TVMAX service department 9 times in one week. You can not get in touch with the ""Service Dispatch"" after 6pm. I know I tried. I called at 5:45 only to have the ""Service"" department told me to call back at 6:30 only to tell me ""Sorry, they are closed."" Yes, it did happen. Twice. There are no other options available for cable in Camden Sugar Grove. You can get a dish from Dish...somebody, but what good is that on a rainy day? If you have any choice at all, avoid these people. It took over a week for them to admit to an ""Outage? 3 or more constitute and ""Outage."" I as a customer should not have been the one to discover this provider's problem. And for me to get credit I must tell them how long they were out. It would seem that they company would know when they had trouble and credit accordingly. I'm now checking into wireless I-net through my cell-phone company. Anything to get out from under these incompetents. Cons: Extremely poor ""dedicated"" service. No Hi-def more

I have had TVMax for less than a week and I am switching to DirectTV. Pros: Can't think of any Cons: Poor Customer Service, Bad reception, more

Wow, where do I begin. They are the most unprofessional, no good, lying, scamin', can't get their S**T together, most terrible cable service EVER!!!. I mean C'mon the damn thing dont even work!!!!! When you call they can't even assist you properly because they dont know what the hell they're doing. They just send the technician to your home who cant do nothing for you and is just a waste of your time. What's worse the Tech agreed with all my complaints and told me that he cant do nothing for me because the problem is with the digital service itself. He told me they are still doing upgrades to the boxes. So let me get this right , they know it doesnt work, upgrades are still being adjusted but they are going to force us to get the new boxes anyway....um sounds like a scam to me. Everything was fine the way it was before. But NOOO they had to change all the boxes, charge you more and add on extra fee's for some piece of S**T that doesnt even work. You can never check the guide to see whats about to come on or if you do its never accurate. And can someone please tell me what the hell is a 'NO EPG"" what the F*** do you mean NO EPG, I want to know what the hell Im watching instead having to flick through ever freakin channel. Oh and the best part.....when I'm watching a really good show or game the damn thing blacks out! Now what the hell is that about. AAAAAAHHHHHHHH!!! It really upsets the hell out of me! The worse thing about it they have a contract with my complex so even if I wanted to change service I cant. Where does this company even come from I mean who the hell is TVMAX, I've never heard of them....I guess this is why.... Cons: Everything! more

When I called to install they offered to come out the next day. Same thing when I had an issue with my digital box. Simple fix, unplug the power and back in and it worked great. I had two other companies where I lived before and it took them weeks to come out and then the service wasn't that great. Not sure why so many others have issues. Call center wasn't the best but at least I wasn't on hold for 15 minutes. Answered pretty quick, the rep I spoke to wasn't that informed but did get my order placed. more

I agree with all of you who have said that TV Max is the worst. I too lived in an apartment complex (The Villages At Meyerland) where there was no choice, no options. We looked into Dish, but the apartment complex wanted $300,000 worth of liability insurance ""in case the dish flies off and hurts someone"". I think it's more than a scam, it seemed that the complex was in kahootz with TV MAX. Pros: Since it's the only game in that part of town, at least you have service SOMETIMES.... Cons: It's the only game in town, and you only have service SOMETIMES. more

TVMAX IS ABSOLUTE GARBAGE. If I wasn't forced to use this God-awful, moronic, monopolistic excuse for a company, I would drop them in a heartbeat. I can't believe a company can get away with using the ancient equipment they provide (which they probably bought from other cable providers when they upgraded...IN NINETEEN-NINETY F***ING SIX), providing no HD, terrible reception, inept employees, overpaying for NOTHING, and my inability to CHOOSE my provider based on a joint venture by these con-artists (TVMax) and my apartment complex (in which I'm sure both profit at the cost of tenant satisfaction). I'm paying $60-70 / Month (depending on whatever the hidden fees are that month) , FOR JUST CABLE, if you can even call it that, most of the time I can barely tell what I'm watching. Cons: NO HD, ANCIENT EQUIPMENT, SERVICE THAT OFFERS NO INSIGHT, HIGH COST, TERRIBLE PICTURE...TOO MUCH TO LIST more