When I called to install they offered to come out the next day. Same thing when I had an issue with my digital box. Simple fix, unplug the power and back in and it worked great. I had two other companies where I lived before and it took them weeks to come out and then the service wasn't that great. Not sure why so many others have issues. Call center wasn't the best but at least I wasn't on hold for 15 minutes. Answered pretty quick, the rep I spoke to wasn't that informed but did get my order placed.
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