After a drunk kid in a BMW smashed into my beloved Volvo, I took my car to Ollie over at Coachcraft and they did top-notch work. I've had body work done elsewhere, and there is simply no comparison. Moreover, the tow truck left a nasty scratch which Coachcraft fixed and resolved the issue with the at-fault driver's insurance. The communication was good as I was constantly kept in the loop as far as the status of ordered parts, progress of work, status of insurance issues, etc. Since everyone must know how good Coachcraft is, there can be a bit of a backup. Take your Ford/Volvo there.
Pros: A+ quality work, Excellent commication
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