Ruiz Salon

Phillip was AMAZING!!! He did exactly what I wanted,talked me through my haircut and it was the best haircut I have ever had in my life. I highly recommend this salon.I got a hand massage and Alison gave me a phenomenal makeup touchup.... Totally worth it! more

I am very pleased with my experiences at the JR Salon. My colorist does a great job. Everyone is very friendly and polite. I have NEVER had the negative experiences that some reviewers have written about. As for pushing the products, I do not feel pressured and do not buy anything I do not want to buy. Pros: Skill of colorist, friendly staff Cons: Parking more

If you have the need to be seen, go to this salon. If you want a quality experience, this not the place for you. Pros: Fishbowl is you like that kind of thing. Cons: Weak execution and no service attitude. more

This is one of the best salons I have ever been to. I don't understand the other reviews, the front desk people are so kind and very helpful. Where else can you get a hand massage, fabulous makeup and a wonderful haircut! Jackson Ruiz, that's where! I highly recommend this salon. Pros: great service, the hand massages Cons: parking can be a hassle more

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Salon too ""busy"" to give adequate time to each client. Pushed through an assembly line. Unprofessional and rude staff. I see why they don't accept tips....they don't do ANYTHING to warrant a tip. This is not NYC, its Austin....they should treat clients as they would like to be treated. Pros: cheap, nice location, Cons: rude, unprofessional staff, poor customer service more

The front desk staff at this salon must hate their job! They are rude, pushy, and condescending. They look at you with contempt if you don't fit the ""look"" of the salon. The colorists at this salon are great. I was convinced this was my new salon...unitl I went to check out. I walked out in tears. I have never been so humiliated because I had changed my mind about purchasing a product. I'm sure I knew more about their product line than any of the front desk. Not only are they bitter people, they have no idea about their products! I love Aveda products and visit salons all over the U.S. I'm disappointed because this is the first time I've had a bad experience at an Aveda salon. I would NOT recommend this place to anyone. There are much better alternatives. Pros: colorists are great Cons: rude staff, kills the atmosphere more

I have been a customer of JR downtown salon for years. Use to just rave about it and have sent at least 5 friends there. Now, I can't recommend the salon or stylists. Little touches like forgetting to ask if I want something to drink, forgetting my hand massage, no greeting whatsoever. It's almost like they are TOO busy now for the small touches that use to make me love this salon. My last visit: I was 10 mins. early. Checked in up front and received no hello, can I help you, nothing! I waited 20 mins. and then had to ask if I was forgotten. No one came to tell me my person was running 30 mins. behind. Both owners passed me and said nothing, not even a smile. My color was okay but someone else styled my hair. I clearly explained what I wanted and walked out with flat, greasy hair. I can't justify paying over 100.00 an appt. with the lack of attention to details and the lack of customer service to clients. Too bad, this salon USE to be the best in town. Cons: Price, snobbery, lack of client services promised more

I'm surprised by some of the reviews for Jackson Ruiz. Allen has been cutting my hair for over 4 years now, and I've never been disappointed. I look forward to the atmosphere, talking with the staff, getting pampered and getting a fabulous hair cut. Not only is Allen a phenomenal hair stylist, but he's also a man of integrity. I would (and do) recommend this salon to everyone I run across. Pros: hair styles are fantastic, atmosphere, friendly staff more

I have amazing hair.. I was born with it. 5 years ago, I made an appointment with Allen, the owner at Jackson Ruiz and he changed my life. The cut i got was amazing, and worth every penny (90 dollars). Slowly but surely, the prices increased, but what is money if it makes you feel that great and confident, right? Well, Allen got more and more successful, and more and more busy, and by last year or so, didn't even bother to look at my hair while he was cutting it so that instead, he could micromanage his slaves of interns. I was still in denial at this point. Then the high pressure sales that Jackson Ruiz had avoided for many years became incessant. The last time I was there, they went so far as to put at minimum 200 dollars worth of the products they used in my hair into a basket and shoved it in my face as I was paying. I was so put off, but still, I believed it was all worth it. Then, a friend of mine and an employee of Jackson told me how Allen had treated her over the past few years and I couldn't support his business any longer. To make matters worse, I recently got a letter informing me that he would be raising his rates to 140!! That is outrageous considering he rushes so much through a haircut that it's uneven and unhealthy looking. I went to Topaz today after a reccomendation, and for much less than half the price I got a 10 times better hair cut. Trust me, as a 5 year client, it's not what it's made out to be. The staff is rude, curt and the service really isn't worth the price. Sorry to say, that the greed and expansion of this salon has really put me and several other regular clients off to the point that if they don't do something to change their practices, they'll likely be in some financial trouble. Pros: the orange water is good, shampoos are relaxing, and robes are nice and comfortable Cons: too many to list..expensive, rude, little parking, lacking in quality more

I got the best haircut I've ever had here. Terry is wonderful and the prices are very competitive. They make recommendations for products that will work for you but have never 'pushed' me to purchase any. And they have great hours. more

Please read to avoid a disaster. Spend your money at a place where you feel welcome and there are courteous staff members that are eager to greet and assist you. In my opinion they should get the management together and retrain the staff so they can hire quality people and try to rectify some issues. This salon is lacking in so many areas and I hope that they will not stay in business long with their current situation. I was greeted by the receptionist with an attitude and then she just said yes out loud. I kept waiting for the ""how can I help you"" to follow. Then, I got the world's worst haircut. I repeat do not make the same mistake. more

I have been getting my hair cut at Jackson Ruiz by Bianca for years and followed her to the JR Salon on Burnet when she moved there. She's always happy to see me, is full of ideas on the best looks for me, gives an awesome head massage and excellent cut. I can't speak for all the stylists but know Bianca is very down to earth and does a great job. Pros: Atmosphere, No tipping, Quality of Work Cons: Can't think of any more

Darryl is at the Burnet location for Jackson Ruiz and he's great! more

I had my haircut there with a few stylists and the haircuts were okay. Beautiful space and I adore AVEDA but not much a connection. more

First time I went the ""stylist"" could not get my layers even and symmetrical. After spending much exhaust and toil of my time trying to explain to the manager the unacceptable cut that was done on my hair. They set me up with a trainer. And I can't say the cut improved at all. So, I ended up wasting my money, and then having to go to the another salon to get it fixed. Bottom line. Don't waste your time or money? Pros: None At All Cons: Trainers That DON'T Know How to CUT more

My friend who has been getting her hair cut at Jackson Ruiz (downtown) for years, finally convinced me to try out JR. I have been going to Avant for 3 1/2 years where the people have gotten snootier and snootier and I was dissatisfied with my hair color almost every time I walked out of there. So...I finally branched out and tried JR...and am soooo glad I did! I loved everything about the experience--from the woman who greeted me when I walked in the door to the no tipping policy at the end. I was completely satisfied with my colorist and resulting color...she seriously listened to my wants (and even took notes!) before she began instead of playing with my hair while pretending to listen to me in the mirror (like always happened at Avant). I loved everything about my experience and I hope that you will consider this salon. Pros: JR--easy parking, awesome natural lighting, friendly atmosphere and staff more

Everyone at Jackson Ruiz is very friendly and helpful. The girl that did my waxing was fast but still paid attention to detail. I was very pleased with the service and was then suprised when I was told that they are a No Tip salon. I was told that if I was happy with the service, rather than tip them, they'd appreciate positive word of mouth. I've been back 5 more times and have been equally pleased with the results each time. more

I have been going to Jackson Ruiz for two years now and have been generally satisfied. Over the past few months, however, my appointments were canceled or re-arranged to accommodate the stylist's schedule. On my most recent visit everything seemed fine; after my hair was washed, I returned to the stylist and was treated as if I had done something horribly rude and offensive. It was strange, very uncomfortable, and deeply unsettling. I am not a hypersensitive or neurotic person, nor am I a rude or unprofessional person. I want professional treatment, even if the stylist, in this case the co-owner, is having a bad day. I feel fairly sad about this, as if I were blind to things in the past (like the stylist's serious dislike of me??). I am looking for a new salon and stylist. Pros: great massages, front desk staff, shampooists Cons: rudeness, unprofessionalism, expensive more

I have been searching high and low to find ""the one"". I 've found great stylists, but poor atmosphere or vice versa. I want the total package, and am willing to pay for it! JR Salon (Burnet) provides both, AND it's budget friendly! Customer service is top notch and I received a fantastic haircut ( by Mia) and color (by Maria). So good I WANTED to tip, but it's a non-gatuity salon! Pros: customer service, price, great stylists more