After all the reviews I decided to try it. Before getting into the details of my visits, I just want everyone to know, just because you book an appt with Rodolfo, does not mean he will color or cut your hair. In fact, he said to me straight up after I asked him a couple times why he wasn't doing the work, he claimed ""I watch. Don't worry, I'm watching."" That was never the case, either. 	
Basically, I booked an appt two weeks in advance. Since I had to have a consultation if I wanted Rodolfo (ahem..), and get my hair colored on the same day, I was told I needed to come in for atleast 3 hours. I said fine, so we booked on their ""late night."" I left work early, still, in order to leave time for all.	
The consultation, after making it clear I was there for color, consisted of 45 minutes of Rodolfo trying to sell me on his custom made hair extensions. It was quite frustrating but I smiled and went along with it. FInally when the color started (base before lowlights) I was given a very young assistant. Rodolfo disappeared. I don't even know if Roldolfo clearly explained what I wanted. As I was getting rinsed, the assistant asked me what else I was doing. I said, highlights (which I made clear when I made the appt, when I walked in, and to Rodolfo). The assistant looked at his watch, and said ""hmmm let me check"" Voila, Rodolfo now appeared, telling me that lowlights take some time. Can I come back tomorrow at noon (Friday). Anyone who works full-time knows, this is just not acceptable. Also - Rodolfo is not there on the weekends. 	
Cut to the chase - he agreed to 5:30. I was not happy I had to come back, after wasting 45 minutes on hair extension hustling, let alone leave work again early. However, half the job was done, so I had little choice. He said ""let me go get someone to dry your hair. A younger asst. blewdry, no product, and a blowdry I could have done in 5 minutes. I later found out they charged me $60 for the blow-dry. I did not ask for it, and it was awful. 	
Upon my return the next day, my lowlights were done by a woman. When I asked her if Rodolfo had explained to her ""lighter in the front, darker in the back"" (he assured me he explained it - however I couldn't tell as he spoke in Spanish to everyone) - she looked confused, and asked me if I also needed highlights. I was livid. He appeared again at the end with a glass of wine in hand. I asked him why he did not explain to her what we had talked about, as well as why he didn't do the color. With a very Hollywood-like explanation, his response was ""I watch, and I win - you never lose with me. Don't worry."" The entire time I had no idea who was who, what was told to the people doing my hair, and if they ever really knew what I wanted. The final charge was to be $450. The only reason I gave 2 stars was that after explaining my issues, they knocked the price down to $300. Still I hefty fee for base and highlights - no cut, poor service, and a lot of wasted time.
                        
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