Recently, my laptop was on the fritz. I decided to drop it off at ProgressiveTech Seattle (U-Dist) to have it checked out. It turns out, laptop repairs were more costly then anticipated. Instead, I decided to have the Technicians back-up the laptop's data to my personal Hard-Drive at a reasonable price. A week later, after the back-up was complete, I tried accessing the data only to find it was not back-up correctly. I returned the personal Hard-Drive to ProgressiveTech to have their technicians re-examine the issue. An hour later, the Technicians confirmed that the data was not backed-up correctly. According to ProgressiveTech's manager, however, they were not liable for the lost data. In the end, not only did I lose the service fee paid to ProgressiveTech, and all data from my laptop, but I was also blamed for the lost data. Needless to say, it was a horrible customer experience that I hope no one else has to endure.
Pros: reasonable discount prices
Cons: Unprofessional handling of customer's grievance