I have a 23 year old Whirlpool combo washer-dryer. The washing machine spin cycle stopped working, and the dryer vent tore and needed to be replaced. Before joining Angie's List, I had called a number of repair services, but they seemed unfamiliar with my model and I wasn't comfortable with their responses to my questions, nor with the estimates I was getting just to come out and look at it. David at Paul's Washer & Dryer Repair returned my call promptly, got specific info on the machine, and took the time to answer all my questions. We talked about the machine's problems and he gave me a reasonable estimate based on my description of what was happening with it. And then he told me that, at the machine's age, there were many more things likely to go wrong with it in the not-so-distant future, and suggested I'd be better off replacing it rather than repairing it (if I could afford to do so). I really appreciated his honest assessment and recommendation, and will definitely use this company if anything ever happens to the new machine I plan on buying shortly.