Passport Infiniti of Alexandria

Both Yamil & Chris did everything possible to help us take the vehicle home. Everyone who buys a car should have the experience of working with these two gentlemen. more

I showed up with the price that I wanted to pay, the car was there, and we sat down for the negotiations. The dealer that I worked with was nice and professional. He was very knowledgeable about the car and showed me some features I didn't even know about with all the research I did. In the end, I must say that I got a pretty good deal - well below invoice. They even threw in a year of free maintenance - which was pretty sweet given how much these services can run. more

While we were visiting northern Virginia, we found this dealership on the internet. We were looking for a used EX35. Passport Infinity had several in stack as well as an extremely helpful website. Our salesman, Yamil Abed, was super....very knowledgeable, interesting, patient and customer service oriented. When we met Chris Eader, the used car manager, I thought, oh no, here we go with the usual ""car dealership routine"". I was so wrong! Chris was extremely personable and HELPFUL throughout the ENTIRE process. Both Yamil & Chris did everything possible to help us take the vehicle home. Everyone who buys a car should have the experience of working with these two gentlemen. Within a week, we had a small glitch and needed a replacement part and a manual. Thanks to TONY, in the Parts Department, we do not have a glitch any more. All is well. He took care of it! And did I mention that Dorothy did a great job with all of the paperwork? Well, she did! In summary, checkout their website for lots of information & visit Passport Infinity for an excellent car buying experience. We LOVE the EX35!!! more

Outstanding, Outstanding! From start to finish. From the moment I pulled onto the dealer parking lot every person I encounterd was extremely professional and helpful. The manager allowed me to test drive a vehicle and showed me the respect of being able to drive a car without him being in the car. Next, there is the salesperson. Jason Richardson made the difference. He is wonderful! Jason's knowledge, experience, and attentuion to detail is outstanding. Over the years, I have purchased numerous cars and visited many dealerships. Jason Richardson's esprit de corps made a difference that stands head and shoulders above any other dealership and purchase. more

Most impressive was Jason's knowledge of the features of the car and how they work. His style was not just to tell my husband and I ""about"" a feature, but to allow us the opportunity to ""do"" an action. This imparts better knowledge when the customer is ""doing"" an action him/her self. Fantastic teaching technique! Jason, did not stop at the features of the vehicle, he leaned forward to provide a personal touch in helping my husband and I program our cell phones to the vehicle. This can sometimes be a complicated process, but Jason willinfully did this for us. Oh, what a difference this makes!! After making the decision on the vehicle, Jason referred me to the financing department which too was outstanding. I came with approval from my credit union, and the finance manager matched my offer. In fact, I was offered a better warranty than than the one I would have received from my credit union. It then became a ""no brainer"" as to which offer I should take......Passport Infiniti of Alexandria, of course! In today's economy, it is good to see that dealerships have not forgotten what it takes to come away with a successful sale. Their primary goal is to please the customer. It is evident that every person of Passport Infiniti of Alexandria shows they understand this concept, and makes the customer their #1 priority. This is how it should be. I will without a doubt pass this information on to my family, friends and collegues. Thank you Passport Infiniti of Alexandria for a true positive buying experience! more

Jeff is friendly and knowledgeable service manager. I always try to deal with him -- then I get the best service possible. more

Service prices are about right for a dealership with a $50 oil change. I don't have a problem paying a little more for the service there when they know those cars. I'm able to have them check on little warranty issues at the same time. Service prices are cheap compared to other luxury brands. Check out the oil change prices on a Mercedes. Not good. The people are good and work is completed the first time. I'm overall very happy with the dealership. more

I purchasde a used suv from this dealership about a year ago. At the time of delivery I was promised a couple of things involving my car by the used car manager Kevin, which was never taken care of. I went back several times for these issues and nothing was ever done until the last time I went in and was introduced to the current manager Keith Rodriguez. He took my concerns seriously and said he would do everything he possibly could to resolve my complaints, he then gave me another car to drive while my car was being repaired. A few days later, recieved a call from him letting me know that he was on top of the issues with my car and would be back in touch with me as soon as the car was completed. I recieved the call the following friday that the car was finished an that I could pick it up the following day. I went in to pick up the car and was very pleased with the outcome. I would strongly recommend Keith Rodriguez for any sales or service, he was very pleasant to deal with and got the job done as promised. more

As an active duty military memeber for 25 + years I utilized the USAA car buying service. I was able to save thousands of dollars on the Infiniti I wanted. Although the dealership was located approx 130 miles from my home it was worth the drive and savings. I was contacted promptly by Jason shortly after he received my information from the USAA website. I contacted Jason several times with many questions and concerns regarding the car I was intrested in. We spoke at length on the phone and he answered every question and even mentioned that I had made a few selected options that weren't compatible which would reduce the price of the vehicle I selected. He went out of his way to locate and obtain the exact color and options I requested since the dealership did not have one available. I was able to take a day off from work and make the drive to look at and test drive the car I had built and was price quoted from the USAA website. I informed Jason the day before so he would be ready for my arrival. When I arrived with my wife he greeted me by my first name and was very friendly and persoable and was preapred. The vehicle I had built was ready for me and we proceeded to look the car over. Jasson explained all the options and then we took the vehicle for a test drive. After returning to the dealership my wife was attracted to the special anniversary edition AWD Sedan on the Showroom floor. After much deliberation and discussion we decided to buy that one instead. We received a very fair price for the Anniversary edition even though I did not receive any special procing through USAA. I along with my wife was treated exceptionally well and fair. The dealership is very clean and well maintained and classy as are the sales personnel. I have been around for a long time and it is my experience that if one or two individuals have a bad experience it is because they themselves have contiributed in some way to cause the bad experience. I highly recommed if your in the market for an Infiniti visiting Passport in Alexandria. I personally gurantee that you will be taken care and not disappointed in any way, shape or form. more

Great experience, Donna, Jason, and Tommy all stayed 2 hours after close to wait on me to finish my paperwork. The price agreed to on the phone was very good and below invoice. When I arrived the price was the same, the deal was real! This was not expected, and I was ready to walk out if not. Tommy was very helpful and nice, pulling out lots of cars out of their back lot on a really hot day. And was insisting on showing me the features of the car even at 11:15pm. The car had plastic on it still and only 7 miles on it, awesome! When I came out to get in the car they had cleaned most of the sticky plastic off the car. Let a scratch or two on the driver said rear quarter panel, that I am hoping will buff out. I got a 2010 Black G37x sedan, and love it. I hope their service will be as good as the sales experience. more

Today, I purchased a G37 Coupe from Passport Infiniti in Alexandria, VA. My sales experience at this dealership was exemplary. The price negotiated for my new G37 Coupe and the trade value for my former auto was outstanding. Jason and Sonja were bright, professional, knowledgable and an absolute pleasure to work with. Donna in finance was fantastic. She too was bright, professional, knowledgable and a pleasure. The forthcoming and honest experience was appreciated. My family and I were treated wonderfully. If you're in the market for an Infiniti, you owe it to yourself to contact Passport. I would not hesitate to purchase another vehicle from this dealership. more

Service is very good. They give you a loaner for the day, and wash your car when you get it back. more

I appreciate the wifi throughout the waiting area as well as the quiet work area with plugs for working. They provide bottled water and coffee while you wait. I'm able to walk around the showroom while waiting without being attacked by salesmen. more

Ron is my favorite service adviser, but I have no problems with the other adviser. more

I think the product speaks for itself. However, no one can go through the hassle of car shopping smoothly & successfully without the help of competent & well-qualified sales people. Both were incredibly friendly, welcoming, & knowledgeable about their products. It almost made car shopping fun. Thanks guys! more

Tommy was very helpful and nice, pulling out lots of cars out of their back lot on a really hot day. And was insisting on showing me the features of the car even at 11:15pm. The car had plastic on it still and only 7 miles on it, awesome! When I came out to get in the car they had cleaned most of the sticky plastic off the car. Let a scratch or two on the driver said rear quarter panel, that I am hoping will buff out. I got a 2010 Black G37x sedan, and love it. "" more

While we were visiting northern Virginia, we found this dealership on the internet. We were looking for a used EX35. Passport Infinity had several in stack as well as an extremely helpful website. Our salesman, Yamil, was super....very knowledgeable, interesting, patient and customer service oriented. When we met Chris, the used car manager, I thought, oh no, here we go with the usual ""car dealership routine"". I was so wrong! Chris was extremely personable and HELPFUL throughout the ENTIRE process more

I have been getting all of my service on my Infiniti G-35 completed at Passport Infiniti because of the great service at Passport, especially from Jeff, the service manager. They are friendly, accommodating, provide a free service loaner and car wash. They treat me repectfully and go above and beyond to be sure I'm happy. And I couldn't be happier. more

My first new vehicle was a Sentra in 05 and that was a good experience. I have my car service at Passport Nissan and that is where I me Mr Ray Webb. He have been always pleasant and very helpful. I was happy to see him in Sales when I came in to have my car service one day. I knew when I decided to purchase a car Mr Webb was the person I wanted to help me through that experience. He was great and he worked with me and kept me informed on all he was doing. I was blessed to have him as my sales representative. more

Great experience, Donna, Jason, and Tommy all stayed 2 hours after close to wait on me to finish my paperwork. The price agreed to on the phone was very good and below invoice. When I arrived the price was the same, the deal was real! This was not expected, and I was ready to walk out if not. more