Passport Infiniti of Alexandria

Service is very good. They give you a loaner for the day, and wash your car when you get it back. more

Our salesman was great! As were the other people we dealt with --financing and the manager. I have owned/leased 5 infinitis and this was the first from this dealer. We went back within a week and bought another one the service was so great! more

While we were visiting northern Virginia, we found this dealership on the internet. We were looking for a used EX35. Passport Infinity had several in stack as well as an extremely helpful website. Our salesman, Yamil, was super....very knowledgeable, interesting, patient and customer service oriented. When we met Chris, the used car manager, I thought, oh no, here we go with the usual ""car dealership routine"". I was so wrong! Chris was extremely personable and HELPFUL throughout the ENTIRE process more

I've been shopping for a new car for a few weeks & thought I had actually decided on another make & model until I went to Passport Infiniti. Went there just on a whim & was quickly sold on an EX35 with the excellent service from Yamil & Brian. more

Very low pressure. Excellent Internet dept. Victoria Anderson (my salesperson) was great. I explained what I was looking for and she helped me select the right car without trying to push a more expensive model. At no time did I feel that I would lose the deal if I didn't buy that day; this dealership's staff is proud of their product and confident in its ability to sell. I'll be a repeat customer. more

Service prices are about right for a dealership with a $50 oil change. I don't have a problem paying a little more for the service there when they know those cars. I'm able to have them check on little warranty issues at the same time. Service prices are cheap compared to other luxury brands. Check out the oil change prices on a Mercedes. Not good. The people are good and work is completed the first time. I'm overall very happy with the dealership. more

My first service experience at Passport Infinity. I had purchased my 2008 G35-S from Tyscons Infinity, their service department leaves alot to be desired - worst of all, their dirty, sticky loaners...barf. At Passport, my rep (Kevin Hall) was exceptionally expert on my vehicle - really understood the mechanicals, very knowledgable and most helpful. Terrific guy, reminded me that my inspection sticker had expired, told me not to worry about the loud tranny bearings, and so on and so on. Your waiting room was very, very compfortable with web access in a quiet room. Nice touch. And the download coupon - saved $50.00 on the spot. Now thats service... I know where I am going next time! more

Ron is my favorite service advisor, but I have no problems with the other advisor. more

Within a week, we had a small glitch and needed a replacement part and a manual. Thanks to TONY, in the Parts Department, we do not have a glitch any more. All is well. He took care of it! And did I mention that Dorothy did a great job with all of the paperwork? Well, she did! more

Tommy was very helpful and nice, pulling out lots of cars out of their back lot on a really hot day. And was insisting on showing me the features of the car even at 11:15pm. The car had plastic on it still and only 7 miles on it, awesome! When I came out to get in the car they had cleaned most of the sticky plastic off the car. Let a scratch or two on the driver said rear quarter panel, that I am hoping will buff out. I got a 2010 Black G37x sedan, and love it. more

I've been shopping for a new car for a few weeks & thought I had actually decided on another make & model until I went to Passport Infiniti. Went there just on a whim & was quickly sold on an EX35 with the from Yamil & Brian. more

I think the product speaks for itself. However, no one can go through the hassle of car shopping smoothly & successfully without the help of competent & well-qualified sales people. Both were incredibly friendly, welcoming, & knowledgeable about their products. It almost made car shopping fun. Thanks guys! more

The sales rep took her time and made sure that I got the car and the options that I wanted. She was caring and understnading of my budgetary needs. She felt more like a family member advising me on a very important purchase than a sales person looking to fill a quota. Courteous, thoughtful, patient, knowledgable, and enjoyable person to do business with. more

This is the second Infiniti we have purchased from Passport. Our sales consultant, Sun, was thorough, well informed, easy to work with, and pleasant. We feel we got the best possible price. When it is time to buy another car, we will definitely go back to Passport and ask for Sun. more

Our salesman was great! As were the other people we dealt with --financing and the manager. I have owned/leased 5 infinitis and this was the first from this dealer. We went back within a week and bought another one the service was so great! more

Very low pressure. Excellent Internet dept. Victoria Anderson (my salesperson) was great. I explained what I was looking for and she helped me select the right car without trying to push a more expensive model. At no time did I feel that I would lose the deal if I didn't buy that day; this dealership's staff is proud of their product and confident in its ability to sell. I'll be a repeat customer. more

Very professional and wasn't a pressuring person. They took time to allow me time to think through my purchase and were willing to answer their phones when I had questions. more

Salesperson (Victoria) seemed genuinely concerned if I was happy with the new car in her follow up calls. I asked and she agreed to express-mail my old and new license plates, saving me an 80-mile round trip drive to the dealership in Alexandria. more

Today I bought my first car from this dealership. I had a very pleasant experience and everyone was very kind and helpful. The car was just as I had expected, used with only minimal wear. I also traded in my old car for this car and they were very helpful during that process. I would recommend them to other buyers. more

I have brought my new purchased car, 2005 FX35, for a routine post purchase inspection at the Passport Infinity of Alexandria, VA. The only repairs that I requested were related to 2 door actuators malfunctioning and one window control switch. Unfortunately the car was returned to me with additional issues. The driver side mirror controls were not functioning and there was a scratch in to the window protective film. I report my findings as I pick up the car and it was suggested to me that it may have been a contact left loose in the door as there was work that have been performed and that the scratch in the window film was not their fault as noting in the door could have scratch the film. I returned my car the next day and following the investigation was revealed that the entire engine of the controls needs to be replaced. The entire mirror minus the casing was replaced. This process took more than a week, with the car blocked in the service. Picking up the car for the second time I have observed a bump in the back bumper and ask the Service technician what happened? He flat out insinuated that I am imagining issues with my car and that there was nothing high enough in the garage that could my car have been backed in to it. The bottom line is that I left the dealership with a car that was hit in the back bumper and with an interior window scratch of the protective film. Also there were 2 paint chips scratches from doors that have bumped in to the sides of my car during the weeklong stay at the dealership. more