I have brought my new purchased car, 2005 FX35, for a routine post purchase inspection at the Passport Infinity of Alexandria, VA. The only repairs that I requested were related to 2 door actuators malfunctioning and one window control switch. Unfortunately the car was returned to me with additional issues. The driver side mirror controls were not functioning and there was a scratch in to the window protective film. I report my findings as I pick up the car and it was suggested to me that it may have been a contact left loose in the door as there was work that have been performed and that the scratch in the window film was not their fault as noting in the door could have scratch the film. I returned my car the next day and following the investigation was revealed that the entire engine of the controls needs to be replaced. The entire mirror minus the casing was replaced. This process took more than a week, with the car blocked in the service. Picking up the car for the second time I have observed a bump in the back bumper and ask the Service technician what happened? He flat out insinuated that I am imagining issues with my car and that there was nothing high enough in the garage that could my car have been backed in to it. The bottom line is that I left the dealership with a car that was hit in the back bumper and with an interior window scratch of the protective film. Also there were 2 paint chips scratches from doors that have bumped in to the sides of my car during the weeklong stay at the dealership.
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