I have shopped in the Cary store several times, and on each occasion felt as if I was interrupting the employees. The first time I came in to exchange a gift my husband had bought me. There were no other customers, however I was ignored while the store manager chatted on the phone. She didn't make eye contact with me, or indicate that she would be with me momentarily. I waited long enough to feel uncomfortable, then left. Since then I have returned a few times, and though I have been waited on, I always have the impression that the employees are either multi-tasking, or simply disinterested in me as a customer. Today, I wanted to exchange a couple of Christmas gifts - again the attitude that I was really inconveniencing them. Until the past couple of years, those of us in Cary who wanted to buy upscale lingerie, linens, etc. had few local choices. Now there are plenty - I love J. Alanes at the Lassiter for merchandise, reasonable prices, and fantastic customer service!!!