Opulence of Southern Pines prides ourselves in wonderful products and excellent customer service. The staff feels badly that Karen V. ruined her coverlet by not following the care label. We are not able to replace her coverlet or refund her money due to the fact that it was improperly laundered and not a manufacturers defect. If you buy a new car and hit a pole while driving out of the lot, does the car dealer replace the car ?
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