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Businiess name:
Opulence Of Southern Pines
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Review by:
citysearch c.
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Review content:
We have recently started to re-do our master bedroom in our main house and I found some Yves Delorme bedding at our local YD store that I fell in love with. I only bought the duvet that day because I wanted to make sure my husband loved it as much as I did before purchasing the whole set. Thankfully, he did. I had our Family Assistant order the rest of the set online because I didn't have time to go back downtown (bottom sheet, top sheet and 2 pillowcases) that week. She ordered them from the Opulence of Southern Pines store b/c they show their inventory on their website. She accidently ordered shams, not realizing I wanted standard pillow cases. When I called the store to get a return slip they were completely rude and unhelpful. I had kept all the original packaging, the shams were unused and just as they had arrived to me. The only thing that was missing was a small, 2 inch white tag that said ""euro sham"", and because of that they won't let me return them. Literally, I have all of the plastic, pictures, even the cardboard that the shams were wrapped around, and they will not let me return this item b/c of a small tag that is easily re-printable. This is after I spent over $600 on 2 sheets from their store as a brand new customer. California is not known for it's great customer service, but I have NEVER encountered such rudeness and idiotic policies as this. WORST CUSTOMER SERVICE EVER. DON'T SHOP HERE.
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