On the plus side, I found the vets & staff to be knowledgeable, friendly, & helpful for the most part.  However, I'm afraid that I have to say that the clinic is lacking in the customer service department.  \r	
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My first complaint arises from picking up my pet from surgery, and having to wait over half an hour to PAY because the vet and staff couldn't seem to work through office chaos and answer another customer's questions at the same time (there were at least 4 people at the desk at all times, and there was only myself and the other customer being assisted).  During this time, my pet is in a carrier, and I'm freaking out hoping that he isn't attacking his stitches, just wanting to get him home where I can keep an eye on him.\r	
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My second complaint comes from the same visit, during which services that I was told were performed free of charge were, in fact, charged on my itemized receipt.  Given the fact that it took so long to pay in the first place, I didn't even want to deal with the hassle it would have been to have this error fixed.  It's not as if I requested free services, I was perfectly willing to pay, I just don't understand why I was told I was being treated one way when that wasn't the case.\r	
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Thirdly, while I appreciate the fact that the clinic will see walk-ins, I do not appreciate waiting 40 minutes for my scheduled appointment while someone who walked in a few minutes before me without an appointment goes ahead of me.  I would be completely understanding and empathetic if it were an emergency (which it was not), but otherwise I feel that customers who make appointments should be priority.  If I make 7pm reservations at a restaurant, I do not expect that they will give my table to someone who walks in off the street at 6:55.  I would hope that my veterinarian could at least be held to the same standard.
Pros:  Knowledgeable vets & staff
Cons:  Chaotic office, lack of administrative efficency, walk-ins treated before appointments
                        
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