Nordstrom - Westside Pavillion

I had a different opinion than the other person who had rated the Nordstrom shoe department. Although I do enjoy getting help when I am shopping, I like getting it when I need it. I hate when salespeople are standing over you while you try to decide if you even want the shoe! I felt like I was constantly being watched and the moment I picked up a shoe to look at it, a salesperson was running to try to get the commission for that sale. I think they shouldn't have so many people working in that particular department and that the sales people should be more aware of what their peers are doing and who they've helped. more

Every time I go to Nordstroms in the Westside Pavillion I'm very impressed with the level of service in the shoe department. I am always approached by numerous sales asssociates offering to help me, and today was no exception. Within the first thirty seconds, I was greeted. Within the first five minutes, someone was off to grab the shoes I wanted to try on. While I was waiting, two more sales associates asked me if I needed help. After that I learned why. The manager walked up to two of his associates and told them to "sell hard" and "rack up the dough." I understand that this is the point of their job -- to rack up sales and potentially earn commissions, but I don't think it's appropriate for the manager to make it so obvious. Nonetheless, the commission system must be working, because I got all the help I needed, and did end up buying two pairs of shoes! more