Montlake Bicycle Shop

I broke a spoke and decided to try Montlake Bikes for a change, to support my local shop. I'll never go back. After a 10 min wait (with plenty of salespeople hanging around), the guy tried to sell me a new wheel, then finally got the spoke for me. I eyeballed the spoke length on my way out the door, and thought they were a bit long, so I went back in and asked the guy if he didn't think the spoke was a tad long. He refused to recheck the length, and made a few more derogatory comments about me not buying a whole new wheel. I left angry, got home, and installed the spoke. Sure enough, too long. I won't be back: not worth the 75 cents for sloppy service and antagonism. Made me mad enough to write my first ever negative review. more

This is the best bike shop and service I have ever had. They are friendly, always helpful and expert. They don't sell you stuff you don't need or want. They help you get back on the road quickly and safely. The owner Neil has developed a very customer focused staff. You can't go wrong if you want a new bike or your old one repaired. . more