Mainlander Property Management, Inc

We rented a house w/ mainlander. I would have given zero stars if I could. We moved back to Oregon from California, we traveled to see the house. The girl that showed was great. The house was not clean & yet we had to give a 450.00$ cleaning, non-refundable deposit. Day of move in...still not clean and fireplace was in non-working order. In the two years we lived there...we had the owner come in and out of the home without 24hr notice...the last 6 months, the fireplace finally got fixed but it was during summer, a sink & dishwasher fix took over two weeks to fix. The icing was when having to move out, they showed the place & rented without our knowledge. When discussing it with present agent...he hung up on me. Mainlander will do whatever knowing that they can because no one has sued them for breaking tenant/landlord laws! In the two years in working with mainlander, we dealt with 5 different agents. Either they quit or get fired for unethical behavior..I don t know. There is not one person to go to...and the secretary/front desk lady is rude and will admit they don t have a system of who to go to. If people would stop giving their properties or stop renting...then they wouldn t get away with this! I plan to go to the better business bureau to report them. Have waited to put anything into action because I didn t want them to keep my money of security..which they threatened to do when I complained of them showing the house without our permission. They would also complain that the grass wasn t green enough when we would only use the sprinkler system every other day and complained I had no flowers...so I planted flowers and huge hanging baskets. Drive by the property now...the property is unkempt...grass brown and weeds where my flowers are. Why did I get harassed? And why did the owner keep entering the property and turn the sprinklers on to what he wanted? Totally frustrating! more

OK, I was really steaming when I wrote the first review. Maybe I should have counted to 10. Here is the update. We went back to court because of an error in the court system and I lost the case. The judge found in favor of MainLander. I accepted his decision... Since then a judgment was put on my credit report for the loss case. This really ticked me off since I was the plaintiff. I contacted Sue and she was really responsive in helping me clear up the matter. I was shocked. She went down to the court house the same day and filed payment. She also wrote a letter for me to help remove it from my credit. Somehow the court reported the case, not MainLander. I believe in my heart that Sue is changing. She is listening and I must say I would give them a second chance. I hope we will see more positive stories about MainLander. I was a strong critic but Sue has worked hard to do the right thing. John, Lake Oswego more

This is my second review because Mainlander has reported the first one and it was removed. So I will be PC on this one. It is simple. If you want to work with honest, professional rental companies. Mainlander is NOT the place. I have won a judgement in court because they kept my security deposit. BEWARE...do not rent any apartment from MainLander. Terrible service and cheaters. I will not name names but read the rest of the reviews. They definately paid to get some good reviews. Just read them. Lacking any kind of detail and just general remarks. If you read the bad reviews they are very consistant. Why take a chance when there are so many good apartments to rent! But if you do rent then you will save others the trouble because you will be back to write a terrible review. And if you are not back then thank God (i hope thanking God is PC in Portland) they changed because they learned in the day of reviews you cant treat your customers like TRASH. more

In the summer of 2003 I was looking at rental properties for myself and 4 young children. We had moved here from Arizona. We had a very unpleasant experience with Mainlander, details of which I have fortunately forgotten. Fully aware that it was against my better judgement, I decided to give them another chance because my children wanted to live in one particular home in the old neighborhood we lived in when we moved here. Suffice it to say, I could not have expressed more interest in the property even asking if I could submit my application before viewing it, in order to speed the process. The leasing agent was complacent, didn't attempt to make any kind of relationship with me, and when I told him I had my application and a check, he offered no assistance, and the day I was to come back with my children, he called to cancel the appointment saying the home had just been rented. Nice!! I should also mention that it was VERY challenging to get information from the main office; I sent e-mails and made phone calls that were never responded to. I tried for weeks to get answers about the repairs being made to the property that were delaying the option to view the property. THIS BUSINESS IS CLEARLY A MONEY-MAKING MACHINE...GREED AT ITS WORST!!!!!!! Mainlander's principals, it would appear, have very poor ethics!! I HIGHLY SUGGEST ANY OTHER PROPERTY MANAGEMENT OR RENTING DIRECTLY FROM A PROPERTY OWNER, AS THIS COMPANY'S LONG-STANDING POOR REPUTATION IS ALL OVER THE INTERNET. DO NOT BELIEVE THE 5 STAR RATINGS HERE!!! more

I wanted you to know how great one of your employees is, Salena Sanford, and the attention she gives to my account. Here is a copy of the email I sent to her this past week. Additionally, she was able to go FAR above the call of duty to find the manufacturer of my broken window covering. I was so discouraged at the possibility of bearing the cost for the tenants recklessness. She has found the parts and the charges will go to the tenant. This had to be extremely time consuming and very difficult. Salena knows her business and was quite impressive in making the Iowa Drive unit move-in ready in a very small window of time. Thank you for having a star on your team and mine! more

Evan?s customer service was fantastic. He did a great job, went out of his way to serve us and show us homes and really made us want to apply with Mainlander! Thanks! more

""... always prompt in addressing our concerns and questions and they have done an outstanding job in maintaining open lines of communication with our tenants. In fact, we're so pleased with the results of our first investment, we've decided to purchase another property in Hillsboro....we'll look forward to working with you again."" more

Now that we are property owners, we want our tenants to have this same peace of mind. Mainlander continues to keep our property well maintained and rented on a consistent basis with great tenants. Their staff is professional and courteous, and makes it easy on us by handling all of our paperwork and maintenance issues in a timely manner. /n/n Mainlander has been in business for a long time, and it comes as no surprise. They offer excellent customer service to both tenants and owners alike. more

My family and I have been both renters and homeowners in Portland over the years. When we first arrived in this city, we were told by many people to check out Mainlander for the best rental properties. We walked through different neighborhoods and noticed that some of the nicest places for rent were being offered through Mainlander. Well the rest is history. We found the perfect rental, and were well taken care of by Mainlander, 24/7. more

Mainlander gave me great advice to prepare the house for rental and found me good tenants quickly. more

If you have residential rental real estate or are considering owning rental property, I highly recommend that you use Mainlander Property Management. They have managed rental properties for me for approximately ten years and I have always found them to be ethical, very knowledgeable and highly professional. The benefits of time saved and peace of mind gained when you have good professional management like this cannot be underestimated. more

For nine years I've been a satisfied, appreciative client. I want all of you to know I have utmost respect for your professionalism, guidance, sense of fairness, personalities and fun...You?re the best! more

We chose Mainlander on the personal recommendation of a friend in condominium management who knew the firm by reputation in the field. We have been and continue to be, very satisfied with the results. We would use the company again... more

Mainlander Property Management makes being a landlord stress-free. They are well organized, professional, and knowledgeable. I?ve entrusted them with everything from minor repairs to significant remodeling projects. Best of all, my phone doesn?t ring in the middle of the night. They make me look good. more

I couldn't have worked with anyone more competent or conscientious. Ever since Mainlander has been managing my house, the time I spend seeing to the details is hugely reduced from what it once was. Thank you again for making property ownership at a distance such a care-free experience more

Mainlander had the quickest and cleanest application process for rentals I've encountered. more

I have enjoyed my association with Mainlander for more than 5 years and I believe one of the most remarkable qualities about Mainlander Properties is their friendly staff whose prompt responses continuously ensures a sense of quality service and respect among their tenants. more

Pleasure to work with. more

Mainlander has been great! more

I love the property. more