I have been a customer of this shop for many years but the new managers do not exhibit business sense or customer care. Robert recently withheld the mail from my PMB saying I was past due. Even though I had all my receipts from the beginning of the year in my wallet, he refused to verify my account due date (still 9 days away) in their records. Instead, he kept repeating "what will it take to make you happy?" Well, being correct would be a start, then quit being condescending to me (a female). Instead of looking at my receipts he said he would be "yelling at his wife later tonight for telling him to hold my mail", all this discourse was in front of several other customers. Of course I left very upset and pulled out my original PMB rental agreement when I got home. It verified my account was opened 5 years prior on the 24th of the month. The prior owner had always used the 24th of the month as my due date but now Robert was telling me that it's supposed to be the date on my last payment receipt (the 3rd of the month). I had tried to explain to Robert that if I was buying blocks of time (minimum purchase of 3 months at a time required) that was not the correct calculation method and would end up being shorted on my paid time...a concept Robert still couldn't grasp when I phoned him from home after reviewing my original paperwork.