I have used this rubbish removal service for a few years now. Last year, after a storm, I was told that the driver could not see the rubbish bin at the end of my driveway, which was a complete lie. It was in the same spot as always and was even shovelled out for them so they could do the pick up. Of course, they never came to get it until my next scheduled pick-up and were not too nice when I called regarding the missed pick-up. A few months back I called about recycling, which they don't do in my town. I was told by Eric that they had a truck and would be starting in Jan, 2011 at no additional cost. So I chose to remain with the company. I called back to begin this service and was told by Eric that now they cannot start until February. So as I was trying to have a conversation with him he immediately became defensive and started yelling at me that it's not his fault the truck isn't ready, as it is he has to pay to take my trash because they don't charge for recycling, blah, blah, blah. He was so rude, so I felt I had not choice but to cancel their services. Just awful customer service!!! I am going with Casella, they've got to be better than LeBoeuf.