I have experienced horrible service with this company. They pick up when they feel like it even though the barrel has to be out for 6am. The latest pick up was 5pm with no reason for it as the weather was good.
Two weeks ago our barrel wasn't picked up. I phoned in to complain the next day and was told my barrel was not out according to the driver. The person on the phone was rude and told me that the driver was there first at 6:38am, then 6:30am and then 6:48am. I asked him which time as he had given me three. He said it didn't matter because the barrel wasn't out there. I succumbed and said ""Okay, can my trash get picked up before the next pick up as we're a family of 5"". The reply was no as there were no trucks in the area. I emphasized again how we can't wait to Wednesday and the attitude was ""well, if we're picking up or dropping barrels off one of our guys might be able to pick up the bags as long as the barrel is at the top of the driveway"". I said forget it as our driveway is huge with a steep hill.
Fast forward to today. I called to cancel my service, to go with a competitor. I spoke with ""Larry"" and he was nice until he asked why I was canceling. I was honest and said I shopped around and got a better rate. His attitude changed and became condescending. He informed me I was in a 60 month contract and that the penalty for ""breaking the contract"" was $360! (I am a renter and my lease only lasts a year.) He told me it was in huge bold letters that it was 5 years. This infuriated me and I told him I would not have agreed to such terms. I asked again ""So the penalty is about $400?"" He torts back ""No, its $360"" in which I replied ""I rounded up like I was taught in school"". Larry then says in a condescending tone ""Well, if you want to send an extra $40 you can."" I proceeded to tell him to send a copy of the so called contract as I want to see it for myself. In the end I hung up on him as he found great pleasure in the fact I was furious.
Stay away from these people and tell everyone you know too!
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