K&M Steam Cleaning

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2514 Buell Ave
Austin, TX 78757

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(512) 436-0913
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K&M Steam Cleaning - Austin, TX
K&M Steam Cleaning - Austin, TX
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Best

Yesterday I had my carpets cleaned by K&M Steam Cleaning - they look sooo great! I moved in here 6 years ago to brand new carpets but with a dog and 6 years worth of traffic they ...

Worst

I had to have someone else come in and finish the job after K&M left. Half of the tile in the room was cleaned perfectly, but, because the job was done hastily, the other half wa...

Thanks to Jimi and Will 7/8/2009

Jimi and Will did my carpets today. They did an exceptional job, and were on time, prompt, and courteous. I just wanted to say thank you for such a nice service. I'll be sure to call again. more
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Very Well Trained Office Staff!! 7/8/2009

I just wanted someone to know that I am so impressed with the office- I called in to ask questions and the person on te other end of the phone (Melanie)was so helpfull- She took the extra time to go over every detail with me- I knew what to expect and when the technicians arrived and it was just what she said on the phone. I will be one of your repeat customers- Thanks for having such a well trained office staff Pros: Everything Cons: None! more
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Excellent Customer Experience 6/29/2009

Charles and James did a wonderful job on our carpet, were very friendly, and gave me some good tips. I will definitely use your company again. Pros: Charles & James more
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Happy to spread the word... Call K&M! 6/29/2009

The last company we used just tipped up the furniture and then filled the whole house with steam and made me dread getting the carpet cleaned. This carpet cleaning was such a pleasure, they were professional, careful of our furniture, and did a great job. We did call back on the pet treatment, but that is because the smell was so bad to start with. Great job, we will tell friends. more
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Great Service - Great Price 6/28/2009

The professional crew from K&M was prompt for the appointment (Minor carpet repairs and cleaning). The rates were very reasonable, better than most companies that I have used in the past and the job was done right the first time. For those that research prior to contracting services - I would put K&M into your address book as the folks to call when you have an issue or need cleaning. Pros: Best Service I have had in Austin more
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Charles did a fantastic job 6/24/2009

Our crew chief was Charles (his name wasn't on your list in the survey.) They were prompt, courteous and explained everything really well. They got our carpets nice and clean and moved all the furniture for us. Great experience with K&M. Thank you. \r \r more
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Charles & James are great! 6/24/2009

Charles and James were both very professional and helpful today. I appreciate their service. \r \r more
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Oustanding, thank you! 5/26/2009

Bravo Ken! The absolute best customer service I have had in years...for any service. The first phone call revealed I was working with a professional, polite and knowledgeable staff. My questions, concerns and scheduling restrictions were met with someone on the other end of the phone who wanted to help and made every effort to make me happy. The team that came to the house was on time, professional looking and acting and did a great job of answering questions and being patient with us and our little boy. The carpets had never been cleaned (6 years old) and we had our doubts about many stains and spots we had acquired over the years. The results were fantastic, unbelievable and beautiful. We have another baby on the way and it is nice to know that he will have a nice clean floor to play on. Now that we know what to expect with the K&M team we will be calling more often and referring family and friends to the best steam cleaning company in town! Keep up the good work Ken! PS...Give those technicians of yours a bonus, they were outstanding! more
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Excellent Experience, THANK YOU! 5/11/2009

JP and Mario recently cleaned the tile & grout on our kitchen floor. They were prompt, professional, courteous, knowledgeable and honest. They were patient with all my questions and very polite and understanding during my meticulous inspection of the finished job. Our floors look great and I would definitely use your services again. Thanks! more
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Very impressed, thank you! 5/1/2009

\r I wanted to let you know that I went home after lunch today and was blown away by the difference having our couches and area rug made! We have been in our home for about five years, and we purchased the furniture about the same time. So, after five years, we were definitely overdue for cleaning, but I had NO idea it would make that big of a difference. My wife and I are very impressed. more
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Great Job! 4/27/2009

You?re guys did such a great job! I will highly recommend your company to anyone who asks, in fact a woman who was in my house for another appointment was so impressed with the outcome, she grabbed a business card for herself! Thank you again and I will surely be calling you for another cleaning when needed! more
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reviews 4/22/2009

FYI: The reviews written under john243 and gregcrazy are not customers of K & M. My apologies to any customer or potential customer that someone whom we could not use his services would have this kind of temperment that would jeopardize a company that has worked so hard for over 12 years... these postings along with 2 more are currently under investigation and will be handled in the court system...Please take the time to read all of the 137 reviews before relying on these postings. Again, my apologies for this inconvience.\r Cons: -none- more
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Unhappy with Results 4/3/2009

I had to have someone else come in and finish the job after K&M left. Half of the tile in the room was cleaned perfectly, but, because the job was done hastily, the other half was still dirty and they didn't even notice! Once I noticed the problem I called and asked for them to finish the job. They told me they would have to use a different chemical, but they would have to charge me extra because it was a second trip. I asked about all of this before they did the work, so I was surprised to hear that I was going to be stuck with an inflated bill. If I didn't feel price-gouged I wouldn't be writing this negative review.\r \r It's also clear to me that someone is soliciting all of these five-star reviews. Welcome to citysearch! Pros: Open communication Cons: Not all cleaners know their trade - Buyer beware more
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Prompt and Courteous Work 3/31/2009

I wanted to let you know the guys did a great job, thank you for the prompt and courteous work! If we need carpet cleaned in our new home in the future we'll be sure to contact you again. \r more
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5 Star Service All Around 3/25/2009

The technicians were prompt, friendly, professional and quick. My three-year old asked a lot of questions, and they patiently answered each one to his satisfaction. They asked if I wanted to add protectant, but didn't try to annoyingly up-sell me when I said I just needed the cleaning. He even gave tips on how to treat stains and keep my carpet looking great. Thank you for a great experience. more
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Highly Recommended Carpet Cleaning Service 3/23/2009

They were so quick and did such a great job I only wish I would have had them clean more of the house. more
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K&M and Michael- Highly Recommended! 3/8/2009

Michael was extremely meticulous and thorough. I have already recommended your services to a friend and will most definitely hire your company again. more
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K & M ONLY 3/3/2009

I read about K&M before scheduling service and they lived up to every positive attribute, and then some. I had to reschedule with Ken twice, and he was SO NICE and accommodating. Normally with services similar to carpet cleaning the customer service only makes its way in the call center. Not the case here. The guys who showed up at my house were kind, professional, and efficient. I am very impressed. I hate carpet in general, but as long as I keep it around... I'll keep these guys too. I'm going to test 'em out on grout cleaning soon too though... Pros: Flexible, friendly, quality, professional, fair price. Cons: Not a one. more
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My carpet looks BRAND NEW 2/24/2009

Rey and Dill were great. Rey was very reasonable in determining how much to charge for our smaller rooms. He set my expectations before they began work; he and Dill did the job quickly but thoroughly; and the results were far better than I would have expected. Before Rey and Dill showed up, the carpet was an eyesore and stank up the whole house. Now it looks brand new. Nice job Rey & Dill. Pros: everything Cons: nothing more
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Prompt, Curteous, Overall great job 2/24/2009

My living room and bonus room were flooded from an overflow. Joshua was very prompt and curteous. He made me feel totally comfortable with what he was doing and he went out of his way to make sure everything was done correctly. I sincerely appreciated his help. more
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Top Rated Carpet & Upholstery Cleaning Service, Tile & Floor Restoration, & Pet Odor Removal Specialist Serving Austin & Central Texas

Editorial

  • Steam cleaning business offers carpet cleaning and repair service as well as upholstery, tile, grout and air duct cleaning services.

  • 4/17/2006 Provided by Citysearch
Additional information
  • Hours: Mon-Sat 8am-8pm
  • Neighborhoods: North Burnet, North Burnet - Gateway, North Shoal Creek
Offers Offers
  • Call K&M Steam Cleaning at (512) 649-8026 to Receive Free Deodorizer & Pre-Treatment!
  • Call K&M Steam Cleaning at (512) 649-8026 to Receive Sofa & Loveseat Cleaning for $95!
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