Bravo Ken! The absolute best customer service I have had in years...for any service. The first phone call revealed I was working with a professional, polite and knowledgeable staff. My questions, concerns and scheduling restrictions were met with someone on the other end of the phone who wanted to help and made every effort to make me happy. The team that came to the house was on time, professional looking and acting and did a great job of answering questions and being patient with us and our little boy. The carpets had never been cleaned (6 years old) and we had our doubts about many stains and spots we had acquired over the years. The results were fantastic, unbelievable and beautiful. We have another baby on the way and it is nice to know that he will have a nice clean floor to play on. Now that we know what to expect with the K&M team we will be calling more often and referring family and friends to the best steam cleaning company in town! Keep up the good work Ken! PS...Give those technicians of yours a bonus, they were outstanding!
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