IAN is a horrible store, it promotes high-end designer denim, jackets and clothing. It is the STAFF that is dissapointing, I went to IAN today with my twin brother and his GF. We are all in our mid-20's, Asian Ethnicity, holding College Degrees, well established within our professions, and fairly well off.
The sales associate did not greet us when we walked into the store; however, about 5 minutes later a white couple walked in and were greeted immediately by the sales clerk. I did not know at first if it was a minor oversight by the sales clerk; I simply took note of it and kept it in the back of my mind. A few minutes later I asked if they carried a certain brand; the same sales clerk that did not greet us looked over at me with a disgusted look and stated that they did not carry it as if I was asking a foolish question. This was when my shopping experience at Ian started to aggrivate me. A few minutes later, my brother's GF asked if they had a smaller size in a certain jacket; the same sales clerk looked over at her; rolled her eyes and said that there was nothing, not even bothering to actually look at the jacket or to check if there was any in the back or at their other store on Capital Hill.
We eventually did find a jacket that we liked; not to let one sales clerk destroy our shopping experience, we purchased the jacket; however, while we were purchasing the jacket, my brother stated to a different sales clerk that we were treated very rudely by the female sales clerk. That sales clerk simply looked over at my brother and knodded, no apology or anything. My twin and I have both worked in retail before and this attitude of theirs suprised us. TO destroy any ideas that maybe we were not "up to par" with the store, we were both wearing G-Star apparel, which is what the store sells.
The IAN store is simply overrated with a horrible staff that thinks themselves higher then their customers. I highly suggest that you DO NOT SHOP there.
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