I had hired them to install 2 ac systems in my new home, at a time they needed a job. So they were quick to start. When it came around to complete the job they were a little busy. Now everything changes with them. You cant get anyone on the phone, or you get the ""I will pass it on"" from the girl at the desk.
Finally, after waiting a month, and numerous calls and faxing, I get someone out to finish. It took them over 3 weeks to do less than one week of work. Being a construction contractor myself, I am aware of how jobs progress, and what trained employees look like.
After them ""completing"" the job, there were several things in the scope of the contract they had left out. Most of the things I could just do myself, so I did. However, the gas piping had not been completed, and thus the range would not work. The building department would not give a certificate of occupancy without the range working, and they were the last ones to hold up my final. After more than 10 calls into the office as Mark wont take your calls, and me finally letting the receptionist feel my frustration, I get a call from Mark (wow). I was told that they had done everything they were paid for. I explained that I can not get a final inspection and the range needs to be connected as he was already aware. Finally I get a truck out to install the line, followed by a bill for $360.00 for extra work.
They had not provided extra work, but rather had charged extra for something in their contract. It left things in an unworkable state, with no more way of communication with them.
I recently had a unit stop working. I thought I should bring out the olive branch and make peace if possible. But Mark, being a bit stubborn and always right, refused. Now I am finding out the problem is due to an improper installation in one of the components. I will pay to get it fixed.
I have been a contractor for over 30 years. I would rate this company very low, and suggest you go elsewhere. While they are capable of doing a good job, their owner maintains an attitude that is very poor but ""always right"".
Pros: Lots of trucks
Cons: Can never get one out