Green Country Service Heating and Cooling provided unethical service to my family. STAY AWAY. These guys were hungry for business and looking for their next kill.
We purchased our home last May and when it came time to turn on the heat, the heat would not turn on. We saw that the previous owners had used Green Country, so we gave them a call. Nick S. came out to take a look and reported that the pilot was not lit. This was fine and I think true. Then he stated that we also had a cracked heat exchanger and as a result carbon monoxide was leaking into the house at a rate of 5ppm. Nick S. then said that the unit was unsafe, recommended not using the heat, and advised that we replace the entire system and also recommended that we replace our (well- functioning) AC unit. He then came up with various pricing plans and even financing options!!! He also tried to create more drama by exclaiming, "Did you even have this house inspected before you bought it?!" Also, they could come out to put in a new system within 48 hours. Slow business? Other HVAC guys were booked weeks, even months in advance.
Now, if a HVAC company finds that a system is leaking Carbon Monoxide, they are bound (by law, I believe) to completely shut off the system. Nick S. did not do this. He simply said, "It's up to you if you want to take the risk." You can run the furnace (which he tells me is leaking CO) to "take the chill off." First, the "dangerous levels" of 5ppm were in the range of what a gas stove produces while cooking dinner. Secondly, the heat exchanger was not cracked. We had two other HVAC companies come out and do a MUCH more detailed investigation of our furnace and found that the system was in old, but in good order. The heat exchanger is old, but it is very solid and rarely do HVAC guys see "cracked" ones.
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