Gayner Property Mgmt Co Inc

My husband and I wanted to send this out and say thank you. The quick response with which the AC unit was repairs is much appreciated. Being landlords ourselves we understand that home repairs, especially emergencies, can be a big stress and financial burden. So again, thank you. more

The staff are very cordial and professional and willing to work with the renters in these financially stressfull times. Overall I can say that I am now very pleased with Gaynors services. more

Awesome! Quick to respond to any questions or problems we have had. more

We have been with them for 5 1/2 years and have no plans to leave any time soon. We told our friends about them and they have been with Gayner about 3 years. If you are looking to rent a home and have a good company to work this is one company you will be happy with. more

We have now been with them for over 5 years and I have to say the customer services has improved tremendously and they have a very friendly staff and nice to work with. more

You have a friendly, helpful staff. more

A pleasant and professional association. more

I have been very satisfied with Gayner Property Management. I've been renting a house in the Anderson Mills subdivision for almost two years, and have found this management company to be first rate. When I have a maintenance concern - they respond promptly, and resolve any issues I have. My phone calls are responded to in a very timely manner, and I plan to rent from them for many years to come. more

Overall I am pleased with the facility and the service. more

Ok. The property was nice and the price reasonable. Also, in 2.5 years our rent never increased which was much appreciated. more

I have been a tenant of Gayner Property Management Company for the last 12 years. I have always received prompt service when I have sent in repair requests. All the staff have always been very easy to work with. more

I have used their services since late 2001 and have been extremely pleased with not only their operations, but also their ethics, professionalism and customer service. My flow of tenants has been minimal. I beljeve one of the reasons my tenant turnover has been so low is that Ms. Gaynor was easily accessible, responsive and professional. on the few occasions l've needed to call about business, the phones are answered promptty; sirouto i leave message, my call iS returned in a very timely manner. Because I live in California now, I.also rely on the neighbors on either side of my property to communicate with me if they see any issues with regards to the external apprearance of tire prdpei-t7, 6r the tone and demeanor of my tenants. Fortunately, there have been few issues; however, my neig'hbors feel very comfortable communicating directly with Ms. Gaynor or one of her representatives. I appreciate how respectfully Ms. Gaynor treats my neighbors when they've called to let her know the biik yard trees need trimming or if the yard needs some landscaping attention. Several years ago, the roof of the property sustained damage duflng a wind and rain storm. lVls. Gaynor was able to deal dlrectly with my insurance company and the contractors on my behalf. What a relief for mel Occasionly, an appliance or two has needed repair and/or replacement. We have agreed to a cap,, amount, meaning she has my approval to spend up to a certain amount on reparrs a-nd maintenance without needing my explicit approval; however, if there are any questions, Ms. Gaynor will contact me right away. I trust her judgement, so there are very few calls of this nature. Finally, I would say, that Ms. Gaynor has my complete trust in not only the day-to-day management of my property, but she and her office statf have access to my bank account (for deposits) and my insurance (for repairs and mortgage requirements). I wouldn't give that to just anyone, I can assure you, We have not only a strong professional relationship, but also a friendly one, and I like that. You really won't find a more competent, disciplined, ethical woman or company than Gerri Gaynor and her property management company. I strongly urge you to hire her for your management needs. more

You really won't find a more competent, disciplined, ethical woman or company than Gerri Gaynor and her property management company. I strongly urge you to hire her for your management needs. more

Gayner was very friendly and helpful (if demanding) when we were signing our lease, and after a year of absolutely no contact with them besides us sending rent and their semi-annual AC / heating check, they tried to evict us. A mix-up in the postal service caused our rent to be 14 days late after I sent it on time. They sent us one letter when it was 3 days late reminding us rent was due, and a second one later that week telling us we were being evicted. We went for one week without checking our mail, missing both letters. There were no emails and no phone call until the apology call explaining the mistake. Before this we never missed a payment and were in good standing with the company and HOA. What kind of property managers evict good tenants after less than 2 weeks delinquency? I was insulted and will never recommend this company to anyone. more

We rented from this company about a year ago. At the beginning, they seemed unprofessional at best. The home we rented had a few repair issues that they needed to address, if we were to rent. Upon further inspection, the cause of -in this instance- broken/cracked windows was due to a compromised foundation. That's hardly something one could notice on a first walk-through prior to signing a lease. Long story short, this led to a brutally awful struggle between having a habitable home, and the well-being of our children. For months, after we had been told it would take up to two weeks 'tops,' we had to endure a very unprofessional, migrant labour-run crew perform repairs on the home, which consisted of sledgehammers being driven into the side of the home, all the way around, until enough brick had been removed. This would begin around 7:30 in the morning and often continue until 5 or 6pm. The workers did not have portable sanitation, so felt justified in making a toilet area out of our backyard. The noise was deafening, and traumatized our children. In fact, the banging caused picture frames to fall from the walls, one of which fell onto the head of our 3 month old son, who was lying quite a few feet away from the wall. The management company didn't give a damn about that child, or our other two. The repairs were made using our utilities, and after we -finally- got out of the lease, they were not willing to return the deposit, even though we clearly had more than enough on our side to receive the deposit at least. Short story long, we looked up the owners of the property and via the help of an attorney, sent descriptive letters to Both the owners and Gayner about all the ridiculous things we had so far endured. The deposit was granted, but that small win pales in comparison to the ongoing issues we have with our children due to the short time under Gayner and their ideas of 'mildly intrusive' repairs. Stay away, far away, renters and property owners alike. Pros: not a one Cons: rude, insensitive, condescending... more

We have rented with this company for 3 years. We understand the rent is due on the 1st of the month and there are penalties when rent is paid late this was in the contract we signed. If a repair is needed we know to make this request to the office in writing, this too was in the contract. We know we are responsible for the care of the yard and if we break something we make the repair if possible, if not we know we can always contact Gayner to have someone come out to make the repair, of course we know we will have to pay for this service. We love our home and have a great relationship with the management company. We did try to get an exception made on our behalf for a late rent payment the first year we were renting to no avail, but bottom line it was our responsibility to make sure the payment was received on time. When they say before 5:00 PM on the 3rd of the month, 5:10 means it is late. Another thing, ""Closed for lunch 12 to 1"" means closed for lunch. It only took one time for us to learn this company has rules and they are same for everyone. Read your contract, follow the rules, make requests in writing. This company has taken care of us for 3 years and we have no plans to leave any time soon. Pros: Straight forward contract Cons: do not bend the rules for anyone more

If I could give them 5 negative stars for NOT ever returning a call, they would get 10! They are always out to lunch- despite their ridiculous claims about HOW IMPORTANT YOUR CALL IS TO THEM! Why don't they leave a message about how well they IGNORE people...they would get 5 stars for that!!!!\r I wonder if the owners of these properties love how they are getting jacked around bigtime???????? Cons: EVERYTHING more

I have lived in my home for over 2yr. the staff at Gayner are so rude. They play nice until you sign your lease and then really stick it to you with things they never tell you about. I wonder if they make up rules as they go. I know I can just move and not have to deal with this company, but with money and jobs being like it is it's hard. So now I think they are praying on that because why is it that my rent has jump up $100 in the passed yr. This make no sense at all I would think that it would stay the same or even jump $50, but $100 this is crazy. I hope to leave soon and I don't recommand anyone to use this company. If I even see someone looking at their properties I tell them to run far away. This is not a board gm Gayner stop making up rules as you go. Money Bl**d sucking ********! Not even a one star like -10 stars Pros: great housing divison Cons: make up rules as they go more

Unlike the claim on heir website, Gayner Property Management was nothing more than a rude voice over the phone, and was unwilling to listen to new clients. They did not go ""above and beyond,"" on the contrary, they went nowhere and were quick to dismiss me twice over the phone. The one time I visited their office, it was during lunch hour. As I was turning around to leave, one of the employees walked by, unlocked the door and went inside without so much as a smile or hello. I would not recommend starting business with this company. Cons: difficult to find, rude employees more

I rent a cute, but very old house from Gayner, and I take excellent care of it as though it were my own. Last summer, the wood around one of the windows was so old it deteriorated. Which is normal because it is an old house. \r \r What is abnormal, and inexcusable, is the amount of time it took for them to fix the window. It took OVER TWO MONTHS, during the heat of the summer, to get the window fixed and re-sealed. It made it almost impossible to keep my bedroom cool, and made my utility bill sky rocket. \r \r It was only after many many phone calls and reminders that they actually ever got anything fixed. It should NEVER take a property management company two months to fix a window. \r \r Pros: House is in great location. Cons: Extremely slow repairs. more