I ordered the Grilled Chicken Sandwich. In the darkness of the patio, it looked okay. I wasn't sure, but thought it may be a little off. Indeed it was undercooked (still pink in the middle). I knew it for sure after one bite. The texture was off and the inside was barely warm. I removed the bite I had taken from my mouth and returned it to the plate. When the server returned to our table about five minutes later, I told him of the problem. After he asked me a few questions on how I knew it was not cooked fully and confirmed that I did not want it replaced, he took the plate back to the kitchen with his apologies.
I called the restaurant later that evening, and talked to man who apologized, took my information, and told me the owner would be calling me back the next day. That day came and went without a call. I called the next day and talked to a manager who told me matter-of-factly that in sixteen years of working there she had never heard of anyone getting undercooked chicken from their kitchen. This struck me as slightly odd since another friend of mine, who orders delivery from Fireside on a regular basis, was expelling liquid from both ends for a week after he recently ate one of their Cajun Chicken Sandwiches, and had called in previously as well speaking to a gentleman who didn't seem to care but told him that the information would be told to the manager.
The manager apologized, took my information, and said that she would pass it on to the owner who would then call me back. It is now three days later and I have not received a call.
I didn't want or expect anything free or such from the restaurant for my problem, but I certainly would have appreciated a returned phone call.
Pros: Good beer selection.
Cons: Food may be undercooked.
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