Empire Movers

High recommendations! On time, courteous, fast, and no tricky pricing. Our move had a 60 step staircase on the delivery end and they moved everything with no damage to the material or the structure. All pro. I'd use them again for sure ...? Pros: great service more

DON'T USE THIS COMPANY! The movers were over three hours late when they arrived and took twice as long to get to my new place as I did. They then tried to overcharge me by almost twice what I was quoted. In the end they overcharged by $100 and now my mom has to dispute the charge. DETAILS: The saga began when the movers arrived around 2:30pm, which would have been great except they were supposed to show up at 11am. I called the office multiple times to find out when they would arrive and I was told I would hear from the movers. Eventually, my calls went to voicemail. My boyfriend had to call from his phone. We were told the movers wound up in Brooklyn by mistake - I live in Queens! When I finally heard from them two hours later, they told me they hit traffic in Brooklyn and on Queens Boulevard. I lived off Queens Blvd for fours years - it never backs up, it's always moving! When the movers finally got to my apartment (in a Budget rental truck - they don't have their own trucks??), the one man, named Hector, blamed the GPS for their lateness saying that GPS is “designed to make you waste fuel”. They packed me up in 2.5 hours, leaving at 5pm. We might have left sooner if Hector had not stopped working so many times to talk to my boyfriend and I. My boyfriend and I left at 5:20 pm. We arrived at my new place at just before 7:30pm. The trip always takes 2 hours. The movers wouldn't arrive until almost 9:30pm!!!!!! I called them around a quarter to 8pm to check their progress: they told me they would arrive soon - they had to stop to refuel and were delayed slightly. At 8:30pm I called again to see where they were and they told me they had been pulled over by a state trooper!!! I asked where they were exactly and they told me they had ""just passed"" the exit before mine. At 9pm I called AGAIN to see where they were and was told AGAIN they had ""just passed"" the exit before mine and were 10 minutes away! It took them 45 minutes to travel the 15 miles between exits!! When they finally arrived the younger mover asked me to sign off on the contract. They had left the number of job hours blank and they were trying to charge me $180 dollars for travel time. I was quoted a 6 hour job at $90/hour for a total of $540. They were trying to charge me almost twice that. I told them I would not pay that. The younger mover called his boss and spoke to him – in another language so I couldn't understand – about the situation. I called my mother and told her to alert her credit card company (she was paying for this) about a possible charge dispute. I had my boyfriend talk to the movers about the cost because I was in a state of physical/mental exhaustion (I was suffering terribly with allergies all day). Eventually I agreed to pay $655 and was told that that would be the grand total. Meanwhile, Hector would not shut up about why they were late: the truck only did 65 mph; GPS is “designed to waste fuel” and “doesn’t tell you when there’s traffic or where the lights are” (Isn't that EXACTLY what GPS does????), and on and on and on… Again, he stopped working multiple times to complain to us, expecting sympathy. They didn’t leave until 11:34pm. Before they left I overheard Hector on the phone telling a friend in NYC that he would be home in""2 1/2 hours"" (???). The next day, they charged my mom $100 and they day after $655, so my mom had to call her card company and made a charge dispute. Awful, awful, awful... Pros: Cheaper than most but it's clear why... Cons: Extremely late, overcharged, forced me to dispute charge more

Being from out of state, I was out of luck when it came to finding people to help me move. Lucky for me I heard about Empire Movers from a co-worker who had used them when she moved into her new apartment. After getting an estimate for the cost, I decided to go with Empire, this being the first time I had ever used a professional moving company. They arrived promptly and everything landed safely into my new, but small :(, apartment. So even though this was the first time moving without the help of my family and friends, I would say it was quite the success. Pros: organized,fast Cons: didn't noticed more

Empire Movers makes moving a breeze! I have moved with them 3 times (I know) and every time was a wonderful, no stress experience. It is such a relief to work with them because there are so many details to consider when moving, this one is just checked off the list. Our most recent move was from Boston to NYC. Our movers in NY had to climb up 3 flights and we did not hear one complaint from Sorin. In addition to the great experience, their pricing is competitive and I would NEVER move with anyone else. I recommend them for any type of move big or small. Thanks Empire guys Pros: 3 moves and same great service more

These movers were awesome. They showed up on time by 9:00 am and worked non-stop until the move was complete. They were careful with my furniture and also did a great job wrapping all large furniture items. Everything went perfect. Very professional and worth every penny. Floren the Manager ,great atitude.\r All the best,\r Stefano Pros: don't talk to much more

Gave us a bad initial estimate and nearly charged us double the initial estimate. They are very comfortable lying about the actual time they worked, definitely watch out for that! They have some sort of transportation fee of about 55$ when they gave us the initial estimate, upon arrival the first thing they did was to double this amount. I knew at that very moment that this was a bad decision. Asked us for a 15 - 20% tip on top and claimed that the entire hourly rate agreed upon was supposedly going to the moving company. Even though all three of them worked to move stuff from the building we were moving out of, we saw only 2 working at the destination. Took 4 hours to move and charged us for an extra hour. We did have to move out of a walk up but the building we were moving to was an elevator building!! The best way to waste time is to wrap up stuff that don't need to be. Only in the end when they charged us for an extra hour did we realize that this is a great money squeezing technique. We had most of our stuff in boxes, but of course they had us buy wardrobe size boxes and charged us 80$ for just those. They claimed that it would take way too long for them to move otherwise. This is yet another way of ripping off people. There was only one minor damage, so they did do a good job in that respect. For the amount of money that we spent, at least we didn't have to replace many damaged items!! All in all, be careful with this moving company. They proudly claim that it is a family business to enforce that they have been doing this for a long time, and that they are fair. As far as I am concerned, I will never engage with them again, and will not deal with a family that has so much of experience with this scam! Cons: Bad estimate, Wasted time, Unprofessional, Scam more

This is the second move Empire Movers performed for us. The first was to move our entire household within Manhattan. That move was performed within budget, on time and in a way that made our move far easier than our last move. This second move involved moving furniture and boxes we were storing in our basement to a home my parents occupy in East Hampton. Once again Empire Movers came in on budget, on time and with wonderful service throughout. The price for the move to LI was very reasonable and the move was completed within our time frames – not under timing dictated by the moving company (an experience with had with another mover some years ago that really threw a wrench into our plans). Bottom line, these guys deliver value and quality at a reasonable price. We’ve hired them twice and we’d hire them again! Pros: Excellent Service,reasonable prices Cons: Didn't experienced any more

My sister recommended Empire Movers for my recent move and they could not be nicer or more professional. My move had the chance of playing out in a couple ways. I was definitely moving some stuff, possibly storing some, and possibly donating some. Florin must have answered a million of my questions and scheduled a pretty last-minute move request (one week notice).??Ultimately I decided not to store anything once Mike and I worked out the numbers, but I still used their wardrobes/cases and guys for my move. They are super communicative (called to confirm and called when en route with box delivery and move), prompt, and really friendly. Pros: very experienced crew Cons: late aprox 20 minutes more

very corteous and friendly service. Good attitude all arownd made the move less painful.\r 5 Star for Vlad -foreman of the team.\r \r Kindly,\r Rina Pros: Fast ,the don't talk to muck Cons: not realy more

Hello, just wanted to share with you my experience. We moved our office yesterday, approximate 160 boxes, 8 computers and lots of furniture.Very ,very impressive work they've did. All our stuff was in great condition at destination. They used all tipe of protective equipment for the furniture.Try them, decent rates too. \r Pros: hsnds on,good price Cons: didn't noticed more

This team kept a constant attention to detail; no cracks or scratches on our furniture; seems to us the communication and great time management between the staff was what made it a fast, easy process. We highly recommend Empire Movers! Pros: Careful, reliable more

Oh brother,these guys were great. For sure they will be the company moving me next time. It was the fair price for an outstanding service. And, most impressively although they are paid by the hour they don't dilly but took proper care of our furniture, blanket-covering it and plastic foiling. Cheers guys! Pros: on time,fast more

As i had posted in my last review i left it off showing that this company had taken more money than authorized, while that was the case...in the end a refund was given for the full amount. more

Hi Florin - we just wanted to thank you and your team for making our move outstanding. Your crew (Vlad and team) were so hard working, fast, and courteous. We can't thank them enough for making our move the best it could be. Everything arrived safe and sound and they went the extra mile to ensure we were settled in our new home. Thanks again and we will definitely recommend you and your company to our friends and family.\r \r Please pass along our thanks and gratitude - sincerely, marwaan and melissa karame. Pros: fast,very clean, more

Thank you Mr Petruzza and crew. After nightmares with other moving companies, you guys delivered a professional service. The estimate was pretty accurate, the crew was nice, friendly, hard working and very accomodating. \r \r A wardrobe broke, and Mr. Petruzza didn't hesitate to give a discount on the spot to compensate. That is very different from what you would expect from any other moving company. \r \r Only thing is the moving guys took 30 minutes to go up 7 blocks in Manhattan, apparently because they got lost. With so many really really bad moving companies around, however, this was but a tiny incident which didn't make a difference in this excellent final delivery. \r \r I would definitely recommend this family owned moving business. Thanks also to Lana from Citi Habitats for recommending their services to us. Pros: Professional, on time, friendly Cons: Got lost for about 30 minutes more

I required Go Empire Movers services last 2 days ago. I just want to deliver a quick review for these fine guys. They were extremely quick and a delight to work with. Nothing was damaged in the move and I showed my gratitude with a nice tip! It poured rain during the move but that didn't hinder their progress. To bad i can't post pictures with them working hard. I'll be recommending them fully to my friends and family.\r Cheers,\r Rose Pros: great ,fun guys, experts more

Great more

I was very overwhelmed with the thought of moving since moving companies will not work with you unless it's big move. When I called Empire I was fortunate enough to speak to Sloan and after explaining my move was not eligible for their services he offered a referral they use for smaller jobs. Not knowing what to expect I was still very much overwhelmed but I must say Sloan really came through. The referral movers were EXCELLENT!!! Even though I was not able to use their services Sloan was still happy to help and took time to contact his referral on my behalf. If they putt this much effort into someone who couldn’t use their services just imagine what they would do for you if you were one of their customers. Cons: N/A more

\r Hello Florin,\r I want to thank you for the service that your company has provided.Vio the crew manager was great vrey helpful. \r This job must be not an easy one but your guys were excellent, \r highly confident in what they were doing, and determined. The estimate you have given me turned out to be very accurate, the move went very smooth and fast. Ididn't know that you guys know to install computers :)\r I would recommend your service with confidence! \r Regards,Cally\r Pros: clean!!! realy know what they do more

They moved me from 2 apartments into 1 apartment, meaning going to one place, moving everything then to the second place taking all of that stuff and then to the new apartment. I must say for the amount of stuff needed to move they worked very quickly. They were also very careful of all of the fragile equipment and electronics. They were great with the flat screen t.v.s and glass tables. I had a very pleasent move and they even made sure to take the boxes out and clean up when they were threw! A great move, at a great rate, and extremely reliable. Pros: Fast, Realiable, Careful with Fragile Equipment, Polite more