DON'T USE THIS COMPANY! The movers were over three hours late when they arrived and took twice as long to get to my new place as I did. They then tried to overcharge me by almost twice what I was quoted. In the end they overcharged by $100 and now my mom has to dispute the charge.
DETAILS: The saga began when the movers arrived around 2:30pm, which would have been great except they were supposed to show up at 11am. I called the office multiple times to find out when they would arrive and I was told I would hear from the movers. Eventually, my calls went to voicemail. My boyfriend had to call from his phone. We were told the movers wound up in Brooklyn by mistake - I live in Queens! When I finally heard from them two hours later, they told me they hit traffic in Brooklyn and on Queens Boulevard. I lived off Queens Blvd for fours years - it never backs up, it's always moving!
When the movers finally got to my apartment (in a Budget rental truck - they don't have their own trucks??), the one man, named Hector, blamed the GPS for their lateness saying that GPS is “designed to make you waste fuel”.
They packed me up in 2.5 hours, leaving at 5pm. We might have left sooner if Hector had not stopped working so many times to talk to my boyfriend and I. My boyfriend and I left at 5:20 pm. We arrived at my new place at just before 7:30pm. The trip always takes 2 hours. The movers wouldn't arrive until almost 9:30pm!!!!!! I called them around a quarter to 8pm to check their progress: they told me they would arrive soon - they had to stop to refuel and were delayed slightly. At 8:30pm I called again to see where they were and they told me they had been pulled over by a state trooper!!! I asked where they were exactly and they told me they had ""just passed"" the exit before mine. At 9pm I called AGAIN to see where they were and was told AGAIN they had ""just passed"" the exit before mine and were 10 minutes away! It took them 45 minutes to travel the 15 miles between exits!!
When they finally arrived the younger mover asked me to sign off on the contract. They had left the number of job hours blank and they were trying to charge me $180 dollars for travel time. I was quoted a 6 hour job at $90/hour for a total of $540. They were trying to charge me almost twice that. I told them I would not pay that. The younger mover called his boss and spoke to him – in another language so I couldn't understand – about the situation. I called my mother and told her to alert her credit card company (she was paying for this) about a possible charge dispute. I had my boyfriend talk to the movers about the cost because I was in a state of physical/mental exhaustion (I was suffering terribly with allergies all day). Eventually I agreed to pay $655 and was told that that would be the grand total.
Meanwhile, Hector would not shut up about why they were late: the truck only did 65 mph; GPS is “designed to waste fuel” and “doesn’t tell you when there’s traffic or where the lights are” (Isn't that EXACTLY what GPS does????), and on and on and on… Again, he stopped working multiple times to complain to us, expecting sympathy.
They didn’t leave until 11:34pm. Before they left I overheard Hector on the phone telling a friend in NYC that he would be home in""2 1/2 hours"" (???).
The next day, they charged my mom $100 and they day after $655, so my mom had to call her card company and made a charge dispute.
Awful, awful, awful...
Pros: Cheaper than most but it's clear why...
Cons: Extremely late, overcharged, forced me to dispute charge
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