Dublin Primary Care

id: 39172
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2685 Dublin Blvd
Colorado Springs, CO 80918

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(719) 592-9890
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Main categories:

Emergency Care Physician

Related categories:

Other

Reviews
( 2 )
( 0 )
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( 2 )
( 1 )

Best

Dr. Kautz has been my family pediatrician for 14 years. He has been a tremendous asset to me. One of my children has complicated mental health needs. Dr. Kautz has been consistent...

Worst

Dr. Bower is great. He is the reason I stay at this clinic. However, I have more often than not had poor experiences with his office staff (on the FP not Peds side). These women a...

What terrible staff 3/7/2012

Dr. Bower is great. He is the reason I stay at this clinic. However, I have more often than not had poor experiences with his office staff (on the FP not Peds side). These women always seem to have a chip on their collective shoulder. Rarely have I recieved a smile when I approach the desk. On my second visit to the clinic I checked in and waited for someone to acknowledge me, and the staff member curtly said "We're done here." without bothering to glance up. On the phone with them they rudely told me "how valuable Dr. Bower's time is" when I courteously called to mention that I MIGHT be 5 minutes late. If it wasn't for Dr. Bower or the kind nursing staff I'd be out of there in a second. more

Abusive and Incompetent Billing Staff 2/12/2011

We've been going here for nearly twenty years. During that time, we've changed insurance plans twice. Both times, Dublin Primary Care failed to update their records, despite our giving the front desk the new cards and alerting them that we had new coverage. In the first instance, they continued to bill the old insurer, submitting the same claim repeatedly and never bothering to check their own files to determine why the claims were being rejected. We took the insurance cards in again and pointed out that they were billing the wrong company. After a few months, they finally got it correct. Last June, due to a job change, we changed insurance again. At the first visit, we showed the front desk the new card, which they photocopied, and told them that our insurance had changed. This time our experience was even worse. They continued repeatedly submitting the bill to the wrong insurance company for SIX MONTHS! This, despite our taking the card back again, and making two phone calls to their billing department. Finally, they billed the correct insurance company but the claim was rejected because it was not submitted within the contracted time. At this point, Dublin Primary Care began sending us threating letters demanding payment. They never responded to our letter pointing out that it was their own errors that led to the account being late. I totally agree with another reviewer, beccara929. The doctors here are awesome! But, save yourself the time and aggravation from having to deal with the incompetent and abusive billing staff by going somewhere else. more

The Best 1/6/2011

Dr. Kautz has been my family pediatrician for 14 years. He has been a tremendous asset to me. One of my children has complicated mental health needs. Dr. Kautz has been consistently available, wise, constructive in every appointment, and full of integrity at ever turn. My kids love him. We love him. The Sprigs is a better place because of physicians like him and his colleagues at Dublin Primary Care. more

UNPROFESSIONAL OFFICE STAFF 11/1/2010

My daughter has seen Dr. Dawson her short little life of 11 months. Dr. Dawson is an amazing doctor. She truly cares about her patients, she listens...SHE is amazing. The office staff, however is the worst I have had to deal with in a long time. When I called the office today to get my daughter in with a 103 fever I was transferred to billing, who informed me we had been dismissed from the practice. After a ton of digging I found our claims were being denied. It took a good 20 minutes of arguing with the billing girl with an attitude problem to get to this point. I called my insurance and all they wanted to know was if they were still the primary coverage for my daughter. That's it. One tiny call and it was all cleared up. They said they will pay all the bills. Did anyone from Dublin Primary care call me to tell me they were getting claims denied? Did they bother to let me know that I just needed to call my insurance and clear something up? No, they waited until I was in a panic with a sick child to tell me I couldn't bring her in. I called the office manager and my phone call was not returned. I am FURIOUS with this staff. How completely unprofessional. My daughter has United and Tricare. There is no reason we should be dismissed from a practice. If they were having billing issues, they should have called. I would recommend Dr. Dawson in a heartbeat, but because of the staff, I would have to say find another doctor. It's not worth being treated so terribly. more
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Owner Message
  • Dublin Primary Care is dedicated to helping patients achieve and maintain a healthy and productive lifestyle. Our doctors focus their care in the areas of family practice and pediatrics and serve the community of Colorado Springs, CO. Our staff will explain procedures and you will always be involved in your health care decisions. Call us today for more information!

Additional information
  • Hours: monday: 08:00-17:00, tuesday: 08:00-17:00, wednesday: 08:00-17:00, thursday: 08:00-17:00, friday: 08:00-17:00
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