Drain & Air Rescue

I called Austin Air Rescue in response to a card my mother received. I wanted to notify them that she has a contract with another company, and ended up scheduling an appointment to have my furnace inspected. This organization is dedicated to their customers and the pricing is very fair. Chris was very knowledgeable, very informative, and very diligent. He answered every question I had, and I was very impressed with the shoe covers and mats he used to protect my home. I'm sure my mother will be using them soon as well. Pros: FAIR PRICE; EXCEPTIONAL CUSTOMER SERVICE more

When my A/C went out early Sunday night I was very pessimistic in that I would have to pay triple the charges to get someone out to fix it on a weekend or that I could get anyone out at all. After calling Mary with Austin Air Rescue Calvin the technician was at my hous less that 2 hours after making the call. Calvin was very courteous and thourough and explained exactly what was wrong with my unit and even checked other areas of the system just to make sure that what he was fixing was the only problem. Calvin did not have the right part on his truck to make the permanent fix on Sunday, however was able to make a temporary fix with what he had on the vehicle and came early Monday morning to make the permanent fix. My dealings with this company was pleasent in every step. What was most surpising and pleasing was when I got the final bill. I almost passed out...not because it was high, but because it was less than half what I expected to pay. After Calvin left the house my wife and I made the desicion that Austin Air Rescue will now be our first call for all our HVAC problems and will be the first company I recomend to friends having HVAC issues. After working with other HVAC repair companies it was refreshing to deal with one that is very professional and courteous.... Pros: will come on weekend and gives a time that tech will be on scene Cons: did not have any more

My AC was not cooling but only on certain days. Another AC company serviced the unit several times and was unable to determine the problem. Air Rescue was prompt, efficient and extremely knowledeable. They were able to determine the problem immediately. Extremely pleased with their service and prices. more

I have just purchased a new home, and after experiencing what I feel as long a/c running times and the air not being too cold over this past hot summer, I decided to give these guys a call. I got lucky in that I got a card in the mail from them. My only regret is that I did not call before the summer had started. Chris was very knowledgeable and was able to visibly show me everything that he thought was wrong with my systems. His recommendations were exactly what I was thinking after seeing everything wrong. more

I called Austin Air Rescue today because we had a air flow issue in our second floor. Originally, I made an appointment for tomorrow, but they called back later to say that they had someone reschedule, and could fit me in this afternoon. Chris, the service man, was on time, polite and professional. He completed the work in the predicted amount of time and afterward, explained to me the situation. He was knowledgeable and honest, and patient with all of my questions. Since they were running a special, I saved about $40 on my total bill. In my experience, they are a great, small company. I would recommend this company to a friend, and will keep them in my contacts for future use. Pros: Professional, timely, knowledgeable Cons: None that I experienced more

Their service is very professional. I called them up for A/C maintenance. Chris showed up at right on time. Engineer is friendly and knows his stuff well. It took some time(estimate 1 hr and 30 mins) to check A/C (external and internal unit). After their service, my A/C works way better than before. more

I was very pleased with the service we received last week from Air Rescue. We only needed a simple fix, but the technician took the time to show me exactly what was wrong, taught me how to prevent the event from happening again, and then showed a laminated picture price book that had the repair identified exactly. I was completely satisfied, as well as impressed with Chris's (the technician) demeanor and kindness. Pros: Friendly, fair, honest, reasonable more

The best and friendliest service you will find. I called after hours and needed someone ASAP, other companies couldn't/ wouldn't fit me in for a week, or never even returned my phone calls. These guys were at my place first thing the next morning on time. more

Chris showed me everything. He was extremely professional and I trusted everything he said. He was very thorough when he explained the repairs and I really like the book he used. He showed me the worn parts he replaced. My father stated ""this is the kind of company I want to do business with."" more

Your technician was very knowledgeable. He took his time and answered all my questions. He was very thorough and made sure I understood what he was talking about. I also liked the fact that he wasn't pushy. Your company was certainly everything I would have liked in a service company. I have small children, so I liked the fact that he knocked instead of ringing the bell while they were asleep. Pros: Showed up on time more