Dnb Plumbing Co

Good plumbers, but poor office management. I seriously recommend calling the competition.....there's plenty of it out there. more

Take a look at their website. I find it funny that the webmaster mentions they fix it right on the first visit. That is a crock! This will be DnB's third time to visit my house to replace a hot water heater. Each time the plumber hasn't even touched my hot water heater. They take measurements and write down the model number. I have been without hot water for 3 weeks, thanks to Hurricane IKE. Do they care? Absolutely not. I've missed two days of work for these plumbers to come out to my house between the hours of 12pm-6pm (I love the time frame, 6 hrs? Thanks for the notice). AVOID THIS COMPANY LIKE THE PLAGUE!!! YOU'LL BE SORRY FOR SURE!! Pros: Can't really think of any as of now. Cons: Not sure if they are really plumbers, they haven't worked on anything in three visits. more

I have called upon the services of this company a few times. The plumbers do an excellent job, however, the company itself is being conducted poorly. When the plumber shows up they either have the wrong parts or just doesn't have the needed part at all. And with an ex husband who was in the plumbing business, I know that isn't the plumber's fault. The only reason I keep using their services is because the plumber will go out of his way to make sure I am completely satisfied with the job they are doing. Maybe they should hire someone that actually has experience in running a plumbing business. Pros: Great work, nice plumbers Cons: rude office managers, poor business conduction more

It's apparent by comments here, and my own experience, that home warranty callouts are handled negligently. The technician, Kyle, showed up late and with an attitude. He misdiagnosed the water heater problem saying that a coil on the bottom of the unit had to be replaced and that the unit had to be turned on its side and there was no room in the attic to do so and yada, yada, yada, they called the Warranty Company and refused to service it! The next day I called the water heater manufacturer myself, who diagnosed the problem and over the phone walked me through how to find and push the reset button. My husband did so without any problem. Voila, hot water! DNB techs don't know Jack! Cons: Not knowledgeable of what they work on; arrogant attitude; wouldn't return phone calls more

I AM THE OWNER AND MANAGER OF DNB HOME SERVICES. I AM RESPONDING TO A NEGATIVE REVIEW BY ANTHONYALEMAN. I HAVE BEEN IN THE BUSINESS FOR 19 YEARS AND MAKE IT A PRACTICE TO INFORM ANY CALLER THAT USES THE PROFANITY THAT THIS PERSON DIRECTED TOWARDS ME THAT I WILL BE HANGING UP IF THEY CAN NOT CONTROL THEMSELVES ON THE PHONE AND ACT MATURE. WE WARRANTY ALL WATER HEATER PARTS FOR 2 YEARS AND THE MFG DOES THE SAME. HIS WATER HEATER WAS NOT UNDER WARRANTY ANYMORE FOR PARTS OR LABOR. WE WENT TO THE HOME AND DIAGNOSED THE WATER HEATER WITHOUT ANY CHARGE. UNFORTUNATELY, THE MFG HAS SINCE CHANGED THE DESIGN FOR THE HWH AND THE PARTS WERE NOT AVAILABLE ON THE SAME DAY. WHEN YOU READ GOOD REVIEWS AND THEN YOU READ REVIEWS LIKE THIS, IT IS CONFUSING TO OUR CUSTOMERS. OUR CUSTOMERS HAVE KNOWN US FOR 20 YEARS AND THE REASON WHY I DON'T HAVE TO SPEND A GREAT DEAL OF MONEY FOR ADVERTISING IS BECAUSE WORD OF MOUTH IS YOUR GREATEST AD. WE HAVE CONTINUED TO KEEP OUR CUSTOMERS SATISFACTION AS A PRIORITY AND NOT THE $$$$$$. more

3 years after having my water heater replaced by DNB it went out, since the water heater was still under warranty by DNB I called them. It is now day 4 and I still do not have a water heater. Apparently they had replaced the old water heater with a new water heater that had been recalled by the manufacture and the only thing they could do was wait for the manufacture to send the replacement part before they could repair it. This was per the Manager Val who by the way was very rude and hung up the phone on me. I did not call back again because I did not want to lower myself to her level and decided that just to replace the water heater with another company which cost me $750.00. I would not recommend DNB Plumbing to anyone because if something goes wrong with the job they did, you might be out of luck. I wish I would have known that the water heater that they had installed was defective then I would have not pruchased one from them. I do not know about you but taking a shower in cold water for 4 days is unacceptable. I will let anyone i come in contact know about DNB Plumbing. Cons: Manager rude with customers! more

Absolutely the best! They were sent by my home warranty company and I will certainly call them for any other plumbing needs. David (the plumber) was one of the most courteous and professional tradesmen I have ever encountered. Their office was communicative about arrival times - calling me and updating me on any delays. They were literally out within hours of getting the initial call that I needed a plumber. Congratulations on a GREAT company with GREAT employees. more

Immediate & friendly response, fast repair, darling plumber...can't say enough good things about this company! more

They have not returned my calls when they were appointed the contractor to do some work on behalf of my Home Warranty company. I have had to call them 4 times today and each time I get a new excuse. I wish they would just tell me the truth about what is going on !!! more

We have used DNB several times. They have always been on time, knowledgeable and courteous. We ahve thoroughly enjoyed doing business with DNB and will continue to use them in the future. more

I've used DNB Plumbing several times for emergency plumbing needs. They have responded quickly and been on time for appointments. They were reasonably priced, stayed within estimates and I have been completely satisfied with the repairs. I'd recommend them to everyone. Pros: Worked with us on Thanksgiving Day more

I have had several pipe leaks and other plumbing problems over the last few years, and this company was honest and dependable. All repairs were completed to 100% satisfaction. Would highly recommend this company to anyone. Company also provides service to American Home Shield members. Repairs were almost always covered. more