I AM THE OWNER AND MANAGER OF DNB HOME SERVICES. I AM RESPONDING TO A NEGATIVE REVIEW BY ANTHONYALEMAN. I HAVE BEEN IN THE BUSINESS FOR 19 YEARS AND MAKE IT A PRACTICE TO INFORM ANY CALLER THAT USES THE PROFANITY THAT THIS PERSON DIRECTED TOWARDS ME THAT I WILL BE HANGING UP IF THEY CAN NOT CONTROL THEMSELVES ON THE PHONE AND ACT MATURE. WE WARRANTY ALL WATER HEATER PARTS FOR 2 YEARS AND THE MFG DOES THE SAME. HIS WATER HEATER WAS NOT UNDER WARRANTY ANYMORE FOR PARTS OR LABOR. WE WENT TO THE HOME AND DIAGNOSED THE WATER HEATER WITHOUT ANY CHARGE. UNFORTUNATELY, THE MFG HAS SINCE CHANGED THE DESIGN FOR THE HWH AND THE PARTS WERE NOT AVAILABLE ON THE SAME DAY. WHEN YOU READ GOOD REVIEWS AND THEN YOU READ REVIEWS LIKE THIS, IT IS CONFUSING TO OUR CUSTOMERS. OUR CUSTOMERS HAVE KNOWN US FOR 20 YEARS AND THE REASON WHY I DON'T HAVE TO SPEND A GREAT DEAL OF MONEY FOR ADVERTISING IS BECAUSE WORD OF MOUTH IS YOUR GREATEST AD. WE HAVE CONTINUED TO KEEP OUR CUSTOMERS SATISFACTION AS A PRIORITY AND NOT THE $$$$$$.
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