although they had the design info in their contract 3 months out from my bride's wedding, they didn't return communication along the way. she grew concerned, 3 weeks out met with the owner who added a $600 design charge to one of her cakes and after talking with her for over an hour, about her cake, slid all the design elements across the table to her and said, ""You design the cake and we will pipe it.""
Of course, they kept the deposit, however, another bakery was able with 3 weeks to use the same deign elements and create a WONDERFUL tasting/looking cake. Made her day very special for HALF THE PRICE.
Delicious cakes may be delicious, but they are not worth the time, trouble or money.
Cons: no customer cervice, no follow through, but charge ya anyway
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