Capital Ford Inc

I bought a 2014 mustang on Friday however they didn't have the color I wanted but they found one for me and was to be delivered to my home on Tuesday evening so we done all the paper work and put a 10,000 down payment on it. I had never bought a brand new car so i was excited, that didn't last long. We get a call on Monday telling us it was going to be at least 2 weeks before we could get the car. Needing to get back and forth to work I asked if they would provide a loaner car, i waited all day and called them 4 times with no response but eventually they did agree, however it was a ford focus not even close to a mustang that i had purchased plus I had to go pick it up (1.5 hour drive) with that I told them to forget the rental and bummed a ride to work with a friend. When I got home from work my husband and I called them on speaker phone, they wanted to know what they could do for this HUGE inconvenience, we requested that they pay for a set of different wheels on the car, or I wanted my down payment back and the purchase be canceled. He said he had to talk to his boss and call me back. About 15 minutes later he calls back and they said the boss told him that it was too big of a loss for their company that they would not be willing to do that. The customer price on the wheels was 800.00 so for them I would be surprised if it would cost them half that. So we canceled the purchase and the down payment. \r For my first new car buying experience it was HORRIBLE, I was promised something they could not deliver, lied to, given the run around and then was told they would compensate for their mistakes and my HUGE inconvenience at my request for different wheels they laughed in my face.\r \r So I hope that those 800.00 wheels is worth the loss of my future business and Capital Ford's reputation because I will share my horrible experience with everyone I talk to.\r \r By the way I'm going to pick up my NEW CAMARO form The Chevrolet dealership in the morning.They were wonderful to me and thankful for my business. more

Today I was at Capital ford for 2 hours and left when we were off by a few dollars a month on a new 2011 vehicle that was still on the lot. I was fine with not getting this vehicle, as I do not need a car but kind of wanted one. A few hours later I get a call from my sales person saying, ""Great news if you come back here we can make the deal happen with the terms we talked about earlier."" So I drive back to the dealer to sit and wait for another hour and half before getting back to finance. Once I got back to Finance dept I noticed they added 1 more year to the length of the financing which was not what we talked about earlier. There was never a mention of this and I think just expected me to sign it. I told the finance guy this isn't what the sales person told me on the phone, and they just wasted my time. The Finance guy didn't have an answer for me and was not helpful in getting the situation resolved. I said they were unprofessional and this was terrible customer service. The sales person told a lie to get me back in the store and just waste my time. They just said sorry and couldn't do anything else for me. So I left and will be sure to tell everyone I know about my experience with capital ford. If they wish to make it right and agree to the terms they called me back saying we had, I will update this post. Otherwise do not waste your time with this dealer and be sure to pay close attention so they don't try to pull a fast one on you.. I am sure Cross Roads Ford down the street will be happy to get my business. more

Spent 3 days haggling with this dealer. Was sent home the first night with the car due to finance department being slow. Dealer kept disapearing and I had to keep asking for him through receptionist and management. Came back next day and said I needed more money down and I said no. I walked away and was called back 2 days later saying Ford had released a $1000 rebate on the car so I came back for the same model and that one was sold. I drove another like model but something was wrong with it and had damage. I settled on another color same model. Waited another 3 hours only be told the rebate wasnt for that model. I felt very uncomfortable there and the lack of knowledge of the salespeople and managment, I will not return. more

Really an awful place filled with lying condescending employees who have never even heard the word customer service. The owner has created a culture that rewards cheating customers and avoiding responsibility. He is so money hungry that he employes untrained people who are truly clueless. Ford has great cars but never ever deal with these idiots. more

The service department is dishonest and unapologetic about it! Apparently $200 is over the threshold amount where Capital Ford is willing to toss decency and honesty to the curb. The sales department may be great (I don't know) but avoid the service department! I went in thinking I needed a key fob to deactivate the security system on my recently purchase Suzuki (bought private party). After they told me a key fob would be $200, I asked if there was any other way to deactivate the system. They told me no - the key fob was the only way. Only to learn from their own technician that was not true. After I paid for the fob, their tech took 2 minutes and a screwdriver and deactivated the system!! An honest mistake, perhaps, but management refused to refund me ANY of the money! I was willing to pay for the tech's time....I just wanted a refund for the stupid key fob that I didn't need!!! more

I have stopped buying Ford cars a long time ago. One reason is the customer service you receive when you have to have your car repaired. more

I have been a cuatomer for about 8 years. I have usually been impressed by how well they handle customers. In the past I felt like I got honest advice. Pros: Professional acting, friendly Cons: I've lost confidence that they are professional more