City Eye Care Inc

Dr. Dubicki is a great guy and a very good doctor. Unfortunately, I purchased (for $300) a pair of reading glasses that were a non-starter. Though the assistant admitted there was nothing wrong with the frame (they hadn't been abused or misused) one of the lenses had fallen out. Instead of reeming the frame supplier for their substandard product and replacing the glasses for me with another more reliable frame, they offered to discount my ""next"" pair 30%, In other words... they wanted me to spend another $700 to recoup the $300 I had already spent. Not a good customer service policy, since clearly the frame (not the patient or doctor for that matter) was at fault. Did I mention that this was the second problem with the same frame? Did I mention that the lens popped out and was lost after only a week. I've had readers from the dollar store that were more durable. I will stick to CostCo or another retailer that will stand by what they sell and not make the patient pay for their supplier's poor workmanship. more

Dr. Dubicki is a great doctor...period. His expertize, thoroughness, and what looks to be state of the art medical equipment resulted in a great eye exam. He also suggested a follow up cholestorol based on observations...something I will definitely do. Following my eye exam, I had his staff pick up frames for me as having been recently divorced...I needed some fashion guidance on my frames. Yes, the frames were expensive but all frames are expensive if you want good one. I will say, I had never received compliments on my eyeglasses before and I do regularly now. I also scratched on of my lenses accidently and they provided me with a free replacement lens and fitting. I read some of the reviews and while I can't speak to what happened with them...I can say the whole experience was pleasant and they managed all the insurance issues as well. Compliments to City Eyecare. more

Dr. John Dubicki is simply the best eye doctor I have had. I started out with such great vision, and it is a low blow to suddenly need glasses! He is a very compassionate listener to all my complaining about aging eyesight. He is fantastic at explaining what is going on, and I love my frames, too. Pros: committed to getting it right Cons: must walk by chocolate shop to get there.... more

I wouldn't go anywhere else, despite their higher prices! I would have, if I had more time or wasn't too lazy, at least to price shop. Pros: Best Frames, Professional Staff, Friendly Doctor Cons: EXPENSIVE! more

I was resistant in trying this doctor based on several of the prior reviews regarding bad customer service. However this doctor is listed as a preferred provider under VSP & is convenient to where I live. My first appointment went extremely well. The doctor was professional, the exam was thorough, his staff friendly, and they didn't debate me when I told them I wanted to buy my contacts at Costco. For those that have complained about the cost this doctor charges for contacts, I'm pretty certain that most doctors charge a lot more than online outlets & Costco. That is how they make money. They are small businesses and cannot afford the deep discounts that the large retailers can. It is more important to me that they don't pressure you into buying from them, which they did not. Also the doctor wrote a prescription right there on the spot, so I'm not sure why the previous reviewer said he/she had a hard time getting the prescription sent over to the online store. Pros: Personalized service, no pressure to buy glasses/contacts from them, flexible appointment schedule more

I had a great experience at City Eye Care. I walked in without an appointment on a Saturday to look at frames and the office was very busy. The staff was very efficient and helpful. I had a lot of questions that they answered happily. Dr. Dubicki and his staff provide a stress free experience. Contacts and some frames can be a little pricy but I never once felt as though they were trying to preassure me into a sale. Very friendly Doctor and staff. All in all this is a great office that I have recommended to family and friends. Pros: Very friendly staff. Cons: tight parking spaces! more

I have been seeing Dr. Dubicki for six or seven years now. I used to live in Queen Anne but even kept seeing him after I moved because I really like his professionalism and his personality. His office staff leaves SO much to be desired, though. I used to receive friendly reminder cards about when my eye appointments were due but they started forgetting to send those out. They seriously overcharge for contacts, at least by $10 or more per box, then charge you $5 for shipping. And they REALLY aren't helpful when you order online instead of through them. When I ordered contacts at an online place, they ignored the order and never responded to the online place, so the online place couldn't send me my contacts. A year later I'm trying the same thing and a different online place is having problems getting them to respond. And, this last box I ordered directly from them (since they've pretty much hijacked my ability to order online), they forgot to mail it, even after I paid their huge shipping cost for MAILING it. I am fed up with this severely poor customer service, especially since this is not a down market place. Even though I love the doctor, I plan on finding a new eye doctor for my next visit. Pros: The doctor is great to work with Cons: The office staff make the rest of the experience frustrating and infuriating more

I've been going to Dr. Dubiki for years and have always had a great experience with him and his staff. I've even gone in a couple times for out-of-the-ordinary eye concerns : he took me on a walk-in basis and didn't even charge me. Some of the frames are a little pricey, but I've found that you get what you pay for so it's usually worth it. more

This was my first time in and I needed a prescription for both contacts and glasses. My insurance will cover one or the other and I used it to pay for my contacts. I took the prescription that I was given for glasses to Sam's Club to make new lenses for two pairs of frames that I already owned and loved. It took months and 4 trips back to Sam's Club to finally figure out what was wrong with my glasses. It turns out that my prescription was too strong, making my glasses impossible to wear for more than an hour. Sam's Club felt really bad for me and offered to remake both pairs, yet again, for FREE if my dr. would revise his prescription. I called City Eye Care to ask them to fix the prescription that they gave me or at the very least confirm that it was correct. If it was found to be incorrect, I asked if they would still bill me for the exam. They said that they would bill because their lab didn't make the lenses. They refused to acknowledg that it wasn't the LAB it was the BAD PRESCRIPTION. I now have to pay for a brand new prescription and if Sam's Club hadn't offered to replace both sets of lenses for free, I'd be out over $500 because of a bad presciption. It would have taken City Eye Care 20 minutes to review the prescription they gave me and fix it. The customer service is terrible here. Also-Be prepared to be scrutinized if you come in off the street to try on their frames. They'll be sure to make you feel like just walked into Tiffany's wearing Birkenstocks! more

I went to four different eye doctors until Dr Dubicki finally correctly diagnosed my crappy eyesight. What a relief, it is nice to be able to trust your eye doctor and Dr. Dubicki earned my trust for sure! more

CAREFUL....contacts might be overpriced. I purchased six months of contacts here following an initial evaluation. Shortly thereafter, I visited two friends who are optometrists in Portland. They politely informed me that, in their opinion, I paid WAY too much. Conservatively, they estimated that I had paid nearly twice the average retail price for the specific contacts ordered. I left slightly embarrassed but am certainly a wiser consumer following that painful conversation. In short, do your homework and order your contacts online, as recommended by my friends, for the best deal. Pros: Nice facilities/equipment Cons: Cost more

I've been going to City Eye Care for years, and I can't imagine going anywhere else. Dr. Dubicki and his staff has always done everything to ensure my visit was pleasurable. Their selection of frames is the best in the city! I highly recommend them. Pros: Great Location Cons: Small parking spaces more

New to Seattle and needed to update the prescription in my Chanel frames - bought in Paris two years ago. After hearing nothing for a week and a half - I called them. They said the lab had ""LOST"" my frames and were looking for them. They promised to keep me updated - however after two days I had to call them again to get news. Still no frames but the lab would comp new frames & lenses and hopefully my frames would turn up. (!) I asked them to reorder the same Chanel frames if possible. They told me they had placed a new order for exact Chanel frames but this was not true. After a month, I was told that the lab had found my frames but that the lab was comping nothing so I was being charged full price. I called the lab myself and found out that the frames had not been lost the entire time - a lense had to be redone and that the lab was not charging the doctor. City Eye Care lied to me AND they kept all of my money instead of passing the comp onto me for my trouble. Customer Service = zero. Hospitality = zero. LIARS! more

Dr. Dubicki and his staff are very friendly and professional. They get the job done proficiently and seem genuine in their opinion of selections and styles. more