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Businiess name:
City Eye Care Inc
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Review by:
citysearch c.
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Review content:
Dr. Dubicki is a great guy and a very good doctor. Unfortunately, I purchased (for $300) a pair of reading glasses that were a non-starter. Though the assistant admitted there was nothing wrong with the frame (they hadn't been abused or misused) one of the lenses had fallen out. Instead of reeming the frame supplier for their substandard product and replacing the glasses for me with another more reliable frame, they offered to discount my ""next"" pair 30%, In other words... they wanted me to spend another $700 to recoup the $300 I had already spent. Not a good customer service policy, since clearly the frame (not the patient or doctor for that matter) was at fault. Did I mention that this was the second problem with the same frame? Did I mention that the lens popped out and was lost after only a week. I've had readers from the dollar store that were more durable. I will stick to CostCo or another retailer that will stand by what they sell and not make the patient pay for their supplier's poor workmanship.
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