My spouse and I were hungry and wanted to bowl. We decided to try Big Al's. We will never go back. \r
There are multiple queues for obtaining a lane., This means you are likely to wait longer if the person in front of you is taking too long and the queue next to you is proceeding quicker. Once at the front of the line we inquired if we should 1) eat and bowl or 2) go to the lounge then bowl. The employee stated that we could go to the lounge, eat, then come right back to in fact get a lane right after, e.g. no wait if we ate.\r
We ordered our food and waited. And waited....and 30 minutes later asked what was taking so long...no response. Again another 15 minutes goes by, asked another walking by our table employee/server, what's going on. No reponse. Finally, over an hour goes by before we are served our burger and fish tacos. The explanation, we're busy. Um, right, like they've never been busy before?\r
Then after our meal, $40 (we had beers to cool our ever increasing frustration during the wait), we were then told, hey, now you have to wait to bowl. You are not the first in line, but in fact the last in line. Sorry about that. My spouse became unhinged and I managed to explain the simple fact to a manager that Big Al's failed in setting expectatons correctly. We got our money back, and left. It seems to me that Big Al's should request a refund from the customer service corporate trainer they hired.
Pros: Architercurally interesting
Cons: Lousy service, overpriced